Verified Job
Sales
Consumer Care Sleep Coach - Sales and Customer Service
Sales
#716481
Remote / WFH
ResMed
Job Description
Consumer Care Sleep Coach - Sales and Customer Service
Hybrid | Based in Sydney (On-site at Bella Vista Tue & Wed)
Full-time | Monday–Saturday roster (Saturday rotation)
Make a real impact in people’s lives
At Resmed, we help millions of people sleep better, breathe better and live better. As a Consumer Care Sleep Coach , you’ll play a vital role in guiding customers through their sleep health journey — combining customer care, sales expertise and empathy to deliver meaningful health outcomes.
You will be responsible for achieving individual and team-based KPIs, including conversion rates, revenue contribution, and customer satisfaction outcomes."
About the role
This hybrid role sits within our Consumer Care Centre (CCC), where you’ll support customers across multiple digital and phone-based touchpoints.
You’ll also focus on guiding customers through their trial-to-purchase journey , helping them build confidence in their therapy and supporting them in transitioning to long-term solutions.
Key responsibilities
Customer Care & Support
Deliver “Gold Standard Customer Service” across inbound and outbound channels (phone, email, chat, social)
Provide first-contact resolution wherever possible with empathetic, professional support
Assist with therapy guidance, troubleshooting, appointment bookings and general enquiries
Confidently manage complaints and complex customer scenarios with a solution-focused approach
Sales & Customer Journey
Drive trial-to-purchase conversion by nurturing customers throughout their journey
Identify and act on sales opportunities in a natural, customer-first way
Promote ResMed products, memberships and current campaigns
Build long-term relationships that support positive health outcomes
Operations & Administration
Manage diary bookings, payments and follow-ups with strong attention to detail
Use CRM and contact centre systems to accurately capture customer interactions
Ensure financial and administrative tasks are completed within required timeframes
Collaboration & Continuous Improvement
Work closely with internal teams across Retail, Wholesale and Clinical support
Contribute to ongoing process improvements and team initiatives
Support onboarding, training and knowledge sharing across the team
About you
You are a confident communicator who thrives in a fast-paced environment, balancing sales performance with genuine care for customers.
You understand that great experiences help build the right mindset which in turn drive consistent behaviours and strong results.
You will bring:
Proven sales experience (retail or call centre environment) – essential
3+ years’ experience in customer service or contact centre roles
Strong communication and active listening skills
A customer-first mindset with high emotional intelligence
Ability to manage multiple systems and priorities in a busy environment
Confidence working toward KPIs and performance targets
Strong problem-solving skills and resilience with challenging interactions
Highly regarded:
Experience in healthcare, medical devices or sleep therapy
Salesforce or CRM system experience
Complaint handling experience
Working arrangements
Hybrid role: currently on-site Tuesday and Wednesday (subject to change)
Full-time hours with Monday–Saturday roster (Saturday rotation required)
Onboarding and initial training conducted on-site (virtual support available if needed)
Flexibility required to support customer needs across extended hours
Why join Resmed?
Global leader in health technology and sleep solutions
Purpose-driven work that genuinely improves lives
Structured training and ongoing development
Supportive, inclusive team culture
Career growth opportunities across ANZ and globally
Competitive salary and performance incentives
Interested?
If you’re ready to combine your sales expertise with meaningful customer care, apply now and help people achieve better sleep and better health.
#hybrid
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Hybrid | Based in Sydney (On-site at Bella Vista Tue & Wed)
Full-time | Monday–Saturday roster (Saturday rotation)
Make a real impact in people’s lives
At Resmed, we help millions of people sleep better, breathe better and live better. As a Consumer Care Sleep Coach , you’ll play a vital role in guiding customers through their sleep health journey — combining customer care, sales expertise and empathy to deliver meaningful health outcomes.
You will be responsible for achieving individual and team-based KPIs, including conversion rates, revenue contribution, and customer satisfaction outcomes."
About the role
This hybrid role sits within our Consumer Care Centre (CCC), where you’ll support customers across multiple digital and phone-based touchpoints.
You’ll also focus on guiding customers through their trial-to-purchase journey , helping them build confidence in their therapy and supporting them in transitioning to long-term solutions.
Key responsibilities
Customer Care & Support
Deliver “Gold Standard Customer Service” across inbound and outbound channels (phone, email, chat, social)
Provide first-contact resolution wherever possible with empathetic, professional support
Assist with therapy guidance, troubleshooting, appointment bookings and general enquiries
Confidently manage complaints and complex customer scenarios with a solution-focused approach
Sales & Customer Journey
Drive trial-to-purchase conversion by nurturing customers throughout their journey
Identify and act on sales opportunities in a natural, customer-first way
Promote ResMed products, memberships and current campaigns
Build long-term relationships that support positive health outcomes
Operations & Administration
Manage diary bookings, payments and follow-ups with strong attention to detail
Use CRM and contact centre systems to accurately capture customer interactions
Ensure financial and administrative tasks are completed within required timeframes
Collaboration & Continuous Improvement
Work closely with internal teams across Retail, Wholesale and Clinical support
Contribute to ongoing process improvements and team initiatives
Support onboarding, training and knowledge sharing across the team
About you
You are a confident communicator who thrives in a fast-paced environment, balancing sales performance with genuine care for customers.
You understand that great experiences help build the right mindset which in turn drive consistent behaviours and strong results.
You will bring:
Proven sales experience (retail or call centre environment) – essential
3+ years’ experience in customer service or contact centre roles
Strong communication and active listening skills
A customer-first mindset with high emotional intelligence
Ability to manage multiple systems and priorities in a busy environment
Confidence working toward KPIs and performance targets
Strong problem-solving skills and resilience with challenging interactions
Highly regarded:
Experience in healthcare, medical devices or sleep therapy
Salesforce or CRM system experience
Complaint handling experience
Working arrangements
Hybrid role: currently on-site Tuesday and Wednesday (subject to change)
Full-time hours with Monday–Saturday roster (Saturday rotation required)
Onboarding and initial training conducted on-site (virtual support available if needed)
Flexibility required to support customer needs across extended hours
Why join Resmed?
Global leader in health technology and sleep solutions
Purpose-driven work that genuinely improves lives
Structured training and ongoing development
Supportive, inclusive team culture
Career growth opportunities across ANZ and globally
Competitive salary and performance incentives
Interested?
If you’re ready to combine your sales expertise with meaningful customer care, apply now and help people achieve better sleep and better health.
#hybrid
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
