Conference Service Manager

Full job description
Conference Service Manager
Location: Addison, TX, 75001
Job Description:
This position is responsible for planning, organizing and coordinating functions and guest rooms for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.

Essential Duties Responsibilities:
Understand and respond to all guest needs and requests in a timely and professional manner.
Act as liaison between hotel and meeting planner to ensure a successful event.
Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective.
Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment and audio visual.
Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.
Meet the client upon arrival and conduct pre-conference review.
Communicate last minute changes in group functions to hotel staff.
Conduct post-conference review with clients.
Review all bills sent to the client and compile any cancellation/attrition charges for the group.
Attend daily, weekly and monthly meetings as directed.
Work with the Director of Conference Services to generate an accurate monthly forecast of group food and beverage revenue.
Manage and maintain CI/TY client information and reports accurately.
Maintain the professional standards of the hotel and participate in special projects as required. Read more