Verified Job
Real Estate
Community Manager- job post Old Oak PropertiesCommunity Manager- job post Old Oak Properties
Real Estate
#802678
Remote / WFH
Old Oak Properties
Job Description
Full job description
At Old Oak:
We demonstrate integrity in everything we do
We keep our people, our customers, and our community as our priority
We are a company where people want to be
What We Offer:
Certified Great Place to Work®
Competitive wage structure
Health and wellness benefits
A company that gives back to the local community
Opportunities for subsidized professional development
Room for future growth and advancement
A friendly, fun, and safe team-oriented work environment
About the Role:
The Community Manager is the primary customer-facing position for each campus. They are responsible for the overall customer service, communication, and resident engagement activities of the assigned campus. The focus of this role is to direct a high degree of emphasis on customer satisfaction and resident retention. They foster a team-oriented, positive work environment to ensure a high level of customer and employee satisfaction.
Responsibilities:
Resident Relationships & Information Management
Maintain strong relationships with residents to reflect superior customer service.
Ensure prompt service to residents and prospective residents.
Reasonably enforce the landlord’s rules and regulations.
Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation with the Property Management team, that resident issues are solved.
Enter maintenance request/other service requests into YARDI on behalf of residents that do not have access to our Resident Portal (and provide written requests as needed).
Maintain the privacy and confidentiality of all resident information always.
Customer Service
Receive, investigate, and address all resident inquiries, complaints, and concerns as they arise.
Prepare all resident correspondence(s) (this does not include legal forms and/or forms related to the Landlord and Tenant Board).
Responsible for general resident communications, building postings, updating the Resident Portal, etc.
Plan and lead delivery of resident engagement events, executing a minimum of 10 events per calendar year (examples: summer BBQs, holiday gatherings, Easter egg hunts, Valentine’s Day-themed events, colouring contests, etc.).
Monitor accounts receivable(s) and adhere to Old Oak’s rent collection procedures.
Verify that existing residents have an active resident insurance policy in place and that the resident’s rental account is clear of arrears prior to initiating a key transfer.
Administration & Old Oak Experience
Coordinate the move-in and move-out process, including scheduling required inspections (pre-vacate, vacate and move-in inspections) with the resident and the Building Superintendent, manage elevator bookings, etc.
At Old Oak:
We demonstrate integrity in everything we do
We keep our people, our customers, and our community as our priority
We are a company where people want to be
What We Offer:
Certified Great Place to Work®
Competitive wage structure
Health and wellness benefits
A company that gives back to the local community
Opportunities for subsidized professional development
Room for future growth and advancement
A friendly, fun, and safe team-oriented work environment
About the Role:
The Community Manager is the primary customer-facing position for each campus. They are responsible for the overall customer service, communication, and resident engagement activities of the assigned campus. The focus of this role is to direct a high degree of emphasis on customer satisfaction and resident retention. They foster a team-oriented, positive work environment to ensure a high level of customer and employee satisfaction.
Responsibilities:
Resident Relationships & Information Management
Maintain strong relationships with residents to reflect superior customer service.
Ensure prompt service to residents and prospective residents.
Reasonably enforce the landlord’s rules and regulations.
Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation with the Property Management team, that resident issues are solved.
Enter maintenance request/other service requests into YARDI on behalf of residents that do not have access to our Resident Portal (and provide written requests as needed).
Maintain the privacy and confidentiality of all resident information always.
Customer Service
Receive, investigate, and address all resident inquiries, complaints, and concerns as they arise.
Prepare all resident correspondence(s) (this does not include legal forms and/or forms related to the Landlord and Tenant Board).
Responsible for general resident communications, building postings, updating the Resident Portal, etc.
Plan and lead delivery of resident engagement events, executing a minimum of 10 events per calendar year (examples: summer BBQs, holiday gatherings, Easter egg hunts, Valentine’s Day-themed events, colouring contests, etc.).
Monitor accounts receivable(s) and adhere to Old Oak’s rent collection procedures.
Verify that existing residents have an active resident insurance policy in place and that the resident’s rental account is clear of arrears prior to initiating a key transfer.
Administration & Old Oak Experience
Coordinate the move-in and move-out process, including scheduling required inspections (pre-vacate, vacate and move-in inspections) with the resident and the Building Superintendent, manage elevator bookings, etc.
