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Client Relationship Consultant
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#781155
Remote / WFH
Herbert Smith Freehills
Job Description
Full job description
Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.
Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.
As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.
At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.
We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.
All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.
Herbert Smith Freehills Kramer: Your goals. Our ambition
The Opportunity
We have an exciting opportunity for a Client Relationship Consultant to join our Clients & Sectors team in Australia. This role can be based in Sydney or Melbourne on a full-time or part-time basis. You will play a key role supporting one or more Client Relationship Managers in managing some of the firms most significant clients. You will work closely with the Client Relationship Managers and relevant Client Relationship Partners to deliver on the client’s requirements, identify opportunities, and come up with innovative ways to partner with the clients in your portfolio.
What you’ll do
Support the CRM in implementing the growth strategy for a portfolio of clients, assisting with internal co-ordination and maintaining account plans, trackers and progress updates.
Assist in delivering a structured approach to client management by monitoring objectives, maintaining accurate records of activity and helping to ensure accountability across multi-dimensional (products/region) client relationships.
Co-ordinate and support the day-to-day operations of the client team, working alongside partners and lawyers to facilitate timely communication, manage follow-up on agreed actions and assist in the execution of the growth strategy.
Support the development of high-quality bids and client-facing materials.
Work closely with internal teams to compile information and deliver on client reporting requirements.
Partner with Marketing, Communications and Events teams to deliver client-facing initiatives.
This is a full-time or part-time permanent role based in either our Melbourne or Sydney office. We work flexibly in line with our Agile60 guidelines.
What you’ll bring
3+ years' experience working within a professional services environment in a client-facing or business development support capacity, with exposure to client management and relationship building.
Solid interpersonal skills, with a demonstrable ability to build effective working relationships with business services colleagues.
Confidence in engaging and communicating with senior stakeholders, with a developing ability to navigate a partnership environment.
Experience supporting or co-ordinating tenders, bids or pitches, including project management of associated workstreams and deadlines.
Demonstrated organisational skills, with the ability to manage multiple priorities and deadlines.
Commercial acumen, including the ability and confidence to contribute to the identification of opportunities, pitching, and pricing considerations for clients.
High attention to detail and a proactive, solutions-focused mindset.
A degree in marketing, commerce, business or a related discipline, or equivalent experience.
An innovative mindset, curious about AI and emerging technologies.
The Team
Our Business Development team works alongside our partners and lawyers across our sectors, services and offices to support and develop our relationships with clients, delivering an exceptional service and exploring new avenues through which we can help them meet their business needs. Our brand, marketing and digital team help position us as thought leaders amongst our target markets in the areas we most want to be known for, by creating intuitive and engaging collateral, events and campaigns.
As part of the business development team, you will play a hands-on role in contributing to the firm's success and helping to achieve its objectives.
If you're a commercially minded individual with a passion for business development and improving the client experience in a professional services environment, you could be just what we're looking for.
What you can expect from us
We’re a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.
We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.
We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.
We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you’ll have it and we’ll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.
For more benefits on offer such as our holistic wellbeing fund or home office allowance
Join us to be part of a human, bold and outstanding team at Australia’s market leading law firm.
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
Team
Business Development
Working Pattern
Full time
Location
Sydney
Contract type
Permanent Contract
Diversity & Inclusion
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.
Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.
As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.
At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.
We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.
All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.
Herbert Smith Freehills Kramer: Your goals. Our ambition
The Opportunity
We have an exciting opportunity for a Client Relationship Consultant to join our Clients & Sectors team in Australia. This role can be based in Sydney or Melbourne on a full-time or part-time basis. You will play a key role supporting one or more Client Relationship Managers in managing some of the firms most significant clients. You will work closely with the Client Relationship Managers and relevant Client Relationship Partners to deliver on the client’s requirements, identify opportunities, and come up with innovative ways to partner with the clients in your portfolio.
What you’ll do
Support the CRM in implementing the growth strategy for a portfolio of clients, assisting with internal co-ordination and maintaining account plans, trackers and progress updates.
Assist in delivering a structured approach to client management by monitoring objectives, maintaining accurate records of activity and helping to ensure accountability across multi-dimensional (products/region) client relationships.
Co-ordinate and support the day-to-day operations of the client team, working alongside partners and lawyers to facilitate timely communication, manage follow-up on agreed actions and assist in the execution of the growth strategy.
Support the development of high-quality bids and client-facing materials.
Work closely with internal teams to compile information and deliver on client reporting requirements.
Partner with Marketing, Communications and Events teams to deliver client-facing initiatives.
This is a full-time or part-time permanent role based in either our Melbourne or Sydney office. We work flexibly in line with our Agile60 guidelines.
What you’ll bring
3+ years' experience working within a professional services environment in a client-facing or business development support capacity, with exposure to client management and relationship building.
Solid interpersonal skills, with a demonstrable ability to build effective working relationships with business services colleagues.
Confidence in engaging and communicating with senior stakeholders, with a developing ability to navigate a partnership environment.
Experience supporting or co-ordinating tenders, bids or pitches, including project management of associated workstreams and deadlines.
Demonstrated organisational skills, with the ability to manage multiple priorities and deadlines.
Commercial acumen, including the ability and confidence to contribute to the identification of opportunities, pitching, and pricing considerations for clients.
High attention to detail and a proactive, solutions-focused mindset.
A degree in marketing, commerce, business or a related discipline, or equivalent experience.
An innovative mindset, curious about AI and emerging technologies.
The Team
Our Business Development team works alongside our partners and lawyers across our sectors, services and offices to support and develop our relationships with clients, delivering an exceptional service and exploring new avenues through which we can help them meet their business needs. Our brand, marketing and digital team help position us as thought leaders amongst our target markets in the areas we most want to be known for, by creating intuitive and engaging collateral, events and campaigns.
As part of the business development team, you will play a hands-on role in contributing to the firm's success and helping to achieve its objectives.
If you're a commercially minded individual with a passion for business development and improving the client experience in a professional services environment, you could be just what we're looking for.
What you can expect from us
We’re a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.
We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.
We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.
We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you’ll have it and we’ll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.
For more benefits on offer such as our holistic wellbeing fund or home office allowance
Join us to be part of a human, bold and outstanding team at Australia’s market leading law firm.
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
Team
Business Development
Working Pattern
Full time
Location
Sydney
Contract type
Permanent Contract
Diversity & Inclusion
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
