Verified Job
Receptionist
Client Care Receptionist- job post Glenview Animal Hospital
Receptionist
#797354
Remote / WFH
Glenview Animal Hospital
Job Description
Full job description
Overview:
Glenview Animal Hospital is seeking a motivated and compassionate Client Care Receptionist to join our team in a fast-paced veterinary environment. This full-time role combines professionalism with exceptional customer service to ensure every client interaction is welcoming, efficient, empathetic, and solution-focused. The Client Care Receptionist is responsible for providing outstanding front-desk support by greeting clients, managing appointments, answering phones, processing payments, maintaining accurate client records, and assisting with client communications. The ideal candidate is dependable, organized, and customer-focused, with experience in veterinary medicine, healthcare, hospitality, or another service-oriented industry. They thrive in a fast-paced environment, communicate effectively, and are committed to creating a positive experience for clients, patients, and the veterinary team.
Responsibilities
Provide exceptional client service by greeting clients warmly and creating a positive, welcoming experience.
Serve as the primary point of contact for client inquiries, addressing questions and concerns professionally and compassionately.
Schedule appointments, confirm bookings, process cancellations, and manage the daily appointment calendar.
Communicate with clients regarding appointments, follow-up care, and general clinic information.
Coordinate with the clinical team to support efficient client flow and ensure a seamless visit.
Maintain accurate client records and update information in the practice management system.
Follow established standard operating procedures (SOPs) to ensure accuracy, consistency, and compliance.
Assist with administrative tasks, including answering phones, responding to emails, processing payments, and handling client documentation.
Monitor the reception area to ensure it remains organized, professional, and welcoming.
Identify opportunities to improve the client experience and contribute to efficient front-desk operations.
Demonstrate professionalism, empathy, and a solution-focused approach, particularly during busy periods or when assisting clients with concerns.
Qualifications
Previous experience in veterinary medicine, healthcare, hospitality, or another customer service-focused environment preferred.
Excellent verbal and written communication skills with the ability to interact professionally and compassionately with clients and team members.
Strong customer service, multi-tasking, problem-solving, and conflict resolution skills.
Ability to remain calm, organized, and professional when handling client concerns or high-volume situations.
Experience with appointment scheduling, client communication systems, and practice management or customer service software preferred.
Proficient in basic computer applications, including email, scheduling software, and Microsoft Office.
High school diploma or equivalent required; additional education or customer service training is an asset.
Strong work ethic, reliability, attention to detail, and a commitment to delivering exceptional client experiences.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
Overview:
Glenview Animal Hospital is seeking a motivated and compassionate Client Care Receptionist to join our team in a fast-paced veterinary environment. This full-time role combines professionalism with exceptional customer service to ensure every client interaction is welcoming, efficient, empathetic, and solution-focused. The Client Care Receptionist is responsible for providing outstanding front-desk support by greeting clients, managing appointments, answering phones, processing payments, maintaining accurate client records, and assisting with client communications. The ideal candidate is dependable, organized, and customer-focused, with experience in veterinary medicine, healthcare, hospitality, or another service-oriented industry. They thrive in a fast-paced environment, communicate effectively, and are committed to creating a positive experience for clients, patients, and the veterinary team.
Responsibilities
Provide exceptional client service by greeting clients warmly and creating a positive, welcoming experience.
Serve as the primary point of contact for client inquiries, addressing questions and concerns professionally and compassionately.
Schedule appointments, confirm bookings, process cancellations, and manage the daily appointment calendar.
Communicate with clients regarding appointments, follow-up care, and general clinic information.
Coordinate with the clinical team to support efficient client flow and ensure a seamless visit.
Maintain accurate client records and update information in the practice management system.
Follow established standard operating procedures (SOPs) to ensure accuracy, consistency, and compliance.
Assist with administrative tasks, including answering phones, responding to emails, processing payments, and handling client documentation.
Monitor the reception area to ensure it remains organized, professional, and welcoming.
Identify opportunities to improve the client experience and contribute to efficient front-desk operations.
Demonstrate professionalism, empathy, and a solution-focused approach, particularly during busy periods or when assisting clients with concerns.
Qualifications
Previous experience in veterinary medicine, healthcare, hospitality, or another customer service-focused environment preferred.
Excellent verbal and written communication skills with the ability to interact professionally and compassionately with clients and team members.
Strong customer service, multi-tasking, problem-solving, and conflict resolution skills.
Ability to remain calm, organized, and professional when handling client concerns or high-volume situations.
Experience with appointment scheduling, client communication systems, and practice management or customer service software preferred.
Proficient in basic computer applications, including email, scheduling software, and Microsoft Office.
High school diploma or equivalent required; additional education or customer service training is an asset.
Strong work ethic, reliability, attention to detail, and a commitment to delivering exceptional client experiences.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
