Catering Manager

Full job description
Our Mission

At Chick-fil-A I-10 and La Cienega, our mission is to ensure every guest leaves with a S.M.I.L.E. We are looking for people with passion, a desire to serve others, and the heart to join our Chick-fil-A family. Our Catering Manager plays a key role in expanding our reach outside the restaurant walls, building relationships, increasing catering sales, and creating a seamless guest experience from order to delivery.


The Catering Manager is responsible for growing catering sales through outbound sales strategies, marketing efforts, and operational execution. This individual will represent Chick-fil-A in the surrounding community while leading the full cycle of catering operations from lead generation to fulfillment with excellence, consistency, and care.


Responsibilities include:


Sales Community Outreach:

Identify and pursue new catering leads from studios, schools, local businesses, nonprofits, and community organizations in the Mid-City and surrounding neighborhoods.
Develop and execute a sales strategy to achieve annual growth targets, including outbound calls, site visits, and email campaigns.
Represent Chick-fil-A at local networking events and community functions to build brand awareness and create catering opportunities.
Build and manage a dynamic database of active and prospective catering clients.

Catering Operations:

Oversee the end-to-end catering process including ordering, packaging, logistics, delivery, and guest follow-up.
Consult with guests to identify and make informed suggestions about the catering packages that will best meet their event’s needs.
Deliver catering orders within a 10-mile radius from the store location.
Ensure all catering orders meet Chick-fil-A standards of quality, timeliness, order accuracy, and service.
Partner with kitchen and hospitality teams to fulfill catering orders efficiently and at scale.
Maintain accurate daily, weekly, and monthly catering sales tracking and reporting.

Planning Execution:

Collaborate with the Owner/Operator and Team of Directors to create quarterly and annual SMART goals for catering growth.
Develop operational systems, checklists, and best practices to ensure catering runs smoothly and consistently.
Forecast needs for catering packaging, supplies, and staffing; maintain inventory levels and work within budget parameters.
Train and support team members involved in catering execution.

Reporting Administrative Duties:

Track and report catering performance and KPIs weekly and monthly.
Lead quarterly presentations on catering progress and growth strategies.
Use technology and word processing applications (e.g., GSuite, Word, Excel) for data management and communication.
Manage a catering calendar to anticipate large orders and promotional opportunities.

Special Projects:

Work closely with the Owner/Operator on special initiatives to grow catering visibility and profitability.
Lead seasonal or themed catering campaigns (e.g., Teacher Appreciation Week, Corporate Holiday Lunches, etc.).

Qualifications:

Bachelor's degree in Business, Hospitality, Marketing, or related field required.
Previous sales experience, preferably in food service, hospitality, or event planning.
Maintain vision alignment with Operator and Team of Directors.
Availability for 35+ scheduled hours per week in the restaurant and on-site visits. This is not a remote position.
Highly organized, self-motivated, and results-driven with strong follow-through.
Effective communicator with a passion for relationship-building.
Proficient in Microsoft Office, Google Suite, and client database tools.
Confident and professional in both in-person and virtual networking environments.
Able to think creatively and adapt in real-time to solve problems and manage timelines.

Benefits of working with us:

Competitive Pay
Flexible Schedule
Closed on Sundays
College Scholarship Opportunities
Career Options Leadership Opportunities
Positive Work Environment
Medical, Dental, Eye and Life Insurance
401k Saving Options

REQUIREMENTS
Minimum 18+ years old
Bachelor's degree in Business, Hospitality, Marketing, or related field required
Previous sales experience, preferably in food service, hospitality, or event planning
Availability allows for 35+ scheduled hours per week in the restaurant
Effective communicator with a passion for relationship-building
Proficient in word processing applications (i.e. Google Suite, Word, Excel)

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant. Read more