Call Center Head

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.

Monitors operations to ensure adherence to service level standards and company/department policies and procedures.

Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.

Acts as an escalation point for resolving the most difficult customer issues.

Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.

Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Read more