Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
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Dr Reddys Laboratories is aggressively hiring for the job profile of Call Center Executive at Ahmedabad in Lal Darwaja locality. Kindly go through the FAQs below to get all answers related to the given job.
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