BPO Recording Associate

Job description
North America

1 year

Full Time

Associate

JOB SUMMARY
Process Recording Documents according to company and customer requirements

SUPERVISORY RESPONSIBILITIES
None

RESPONSIBILITIES (E = ESSENTIAL A = ADDITIONAL)
• E Review Recording Documents for Electronic Recording to ensure document package is complete and Documents are in Recordable format to prevent liability of unrecorded documents
• E Complete Required System Tasks in VSI Internal Application
• E Maintain open lines of communication with customer and department members to ensure documents are processed in a timely and accurate manner
• E Obtain clarification on rejection issues by communicating with appropriate sources to ensure understanding and ability to take pertinent corrective action.
• E Work to meet and exceed the defined production standards, metrics and/or SLA set forth by Management
• E Prepare completed recording packages for USPS delivery to proper County Recording Office based on established delivery service procedures to ensure timely recording
• E Provide back-up to various department functions when necessary to ensure continuation of department work-flow.
• A Additional responsibilities as assigned

EDUCATION AND EXPERIENCE (E = ESSENTIAL, D = DESIRED)
• E High School diploma or equivalent
• D 1 year related experience.

KNOWLEDGE, SKILLS, ABILITIES
• Organization skills
• Attention to detail
• Multi-tasking skills

PHYSICAL REQUIREMENTS
• Reading
• Sorting
• Telephone usage
• Sitting
• Standing
• Inserting
• Communication (Verbal)
• Hearing
• Sight

WORKING CONDITIONS
Normal office environment where there is not physical discomfort due to temperature, dust, noise, etc. Ability to work overtime as required.

EQUIPMENT OPERATED
• Personal computer and peripherals
• Standard office equipment Read more