Billing Operations Delivery - Specialist

Job no: 2500
Category: Customer Service, Contact Centre, and Billing Operations
2500 Billing Operations Delivery - Specialist

Thrive as you shape WA’s water future.
Permanent opportunity – Full-time, Part-time (4-day week), or Job Share – based in Balcatta.
Salary: $135,693 + Superannuation Benefits.

Are you a strategic thinker who thrives in complex environments and loves solving tough business challenges? If you’re passionate about driving operational excellence and leading impactful initiatives, we want you on our team.

About the Role

We’re seeking a Billing Operations Specialist to join our team on a full-time or part-time basis (4-day week). We’re also open to a job share arrangement for the right candidates. In this role, you’ll lead cross-functional efforts, tackle complex issues, and deliver strategic insights that drive real business value.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

Real flexibility with options to work from home, 9-day fortnight, flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.


What you can expect with this role

Lead and deliver high-impact initiatives with clear milestones, smart task management, and proactive risk mitigation.
Be the expert point of contact for Senior Advisors, providing deep insights and practical solutions.
Identify inefficiencies and implement improvements using proven methodologies.
Collaborate with business units and subject matter experts to align goals and ensure successful outcomes.
Support teams in enhancing tools, processes, and capabilities for long-term success.
Conduct in-depth analysis and present actionable insights to guide strategic decisions.
Ensure all initiatives and enhancements are backed by solid requirements, impact assessments, and cost-benefit analyses.
Keep the Management informed with regular updates on progress, risks, and results.
Your skills and experience

For this role, we are looking for great talent with:

Degree level qualification in business, commerce, or related discipline.
Strong experience in managing and implementing business improvements and analysing business information within complex operational settings.
Excellent analytical and problem-solving skills, with the ability to communicate insights clearly.
Proven ability to lead cross-functional initiatives and influence stakeholders.
Familiarity with process improvement methodologies like Lean or Six Sigma is a plus.
Outstanding communication and collaboration skills.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 4th August

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website Read more