Billing Operations Delivery - Coordinator

2499 Billing Operations Delivery – Coordinator

Thrive as you shape WA’s water future.
Permanent full-time opportunity based in Balcatta.
Salary: $ 101,711 plus Super and Benefits.
About the Role

We are looking for a Coordinator – Business Operations Delivery to join our Customer Billing Operations team. In this dynamic role, you’ll help lead business improvement initiatives that enhance billing processes and boost revenue outcomes.

As a key member of the Business Operations Delivery (BOD) team, you’ll provide project coordination and support to ensure the successful execution of initiatives. You’ll collaborate with stakeholders across Customer and Community Group teams to deliver well-planned, effective, and sustainable improvements.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

Real flexibility with options to work from home, 9-day fortnight, flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

Lead and coordinate business unit-level initiatives focused on billing and revenue collection.
Manage the administration and delivery of high-impact initiatives within the CBO program of work.
Support project planning by defining requirements, setting milestones, and engaging stakeholders.
Track project progress and report outcomes to the Manager – BOD.
Conduct post-implementation reviews to ensure improvements are sustained.
Perform detailed data analysis to generate insights and support decision-making.
Apply business analysis and process improvement methodologies to solve challenges and drive change.
Your skills and experience

For this role, we are looking for great talent with:

A diploma or certificate in Business or a related field.
Experience in project coordination or business support, ideally within billing or operations.
Strong analytical skills and a keen eye for detail.
Proven ability to manage multiple priorities and collaborate effectively.
Familiarity with process improvement tools and techniques.
Excellent communication and organisational skills.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 4th August

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website Read more