Banking Service Operations Officer

This role is all about keeping things running smoothly behind the scenes—supporting our branches and digital banking brands like myBOQ, ME Go, and Virgin Money Australia—by ensuring customer and operational requests are handled with accuracy and care. You’ll be working closely with internal and external stakeholders, customers, and industry partners to make sure everything we do is in line with the right regulations, policies, and procedures.

A big part of your day will involve handling correspondence and mail, responding to both internal and external inquiries, assisting with government information requests, and providing support across the team wherever needed. There’s also plenty of opportunity to build your knowledge across a wide range of banking operations through cross-training and shared responsibilities. If you’re someone who enjoys variety, thrives in a collaborative environment, and loves a good process, this could be a great fit.

You – the successful candidate is someone who has varied experience. You’re someone who thrives on structure and loves ticking things off a list—but you’re also flexible enough to pivot when priorities shift. You’re comfortable working independently, but you’re always ready to lend a hand to your teammates. You’ve got a sharp eye for detail, a knack for spotting ways to improve how things are done, and you genuinely care about delivering great outcomes for customers and colleagues alike.

If you have experience in banking operations or admin-based roles, but more importantly, you bring a positive attitude, a willingness to learn, and a team-first mindset. If you’re looking for a role where you can grow, contribute, and be part of something bigger, we’d love to hear from you.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

To apply for this role at #boqgroup, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Read more