5+ years of experience as a Team Leader(50+ staff Team Handling).
• Excellent communication and Interpersonal skills.
• Track long term sales data
• Implement new technologies as needed to support sales teams
• Monitor and assist with customer retention
• Train staff on new technology and software.
• Serve as a liaison between teams and upper management.
• Manage Inbound And Outbound Customer Calls In A Timely Manner
• Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible
• Conduct Quality Assurance Surveys With Customers And Provide Feedback To the Team
• Should be from E- Commerce operation background
• Plan The Training And Standardization Of Service Delivery
• Strong analytical skills
• Ability to perform advanced computing functions
• Familiarity with databases and sales software
• Familiarity with Microsoft Office including Access and Excel
• Strong communication skills
• Five + years in a Managerial position with increasing responsibility
• Ability to problem solve and multitask.
• Salary upto 45k