Assistant Manager

Do you have strong communication skills and an eye for detail? Are you good at explaining complex concepts and have a natural flair for teaching? If you are looking for quality analyst jobs in Mumbai and to level up your career in the customer service and QA industry, don't miss the opportunity! We seek an Assistant Manager for Quality Training to join our organization with these qualities to enhance the performance of the customer service associate and the overall process. The ideal candidate will have a strong understanding of the Healthcare Insurance domains and will play a pivotal role in ensuring the quality and efficiency of our operations. If you are passionate and want to build a rewarding career in customer service, apply now and see your career rise to a new high!
Job Description

Key responsibilities of the Assistant Manager (Quality Training) in Mumbai:
• Provide coaching and feedback to new and existing staff, utilizing proven improvement methodologies.
• Maintain a comprehensive understanding of the program and compliance requirements for all assigned programs.
• Conducted end-to-end governance and reported findings on the client-specific QA Score Card, clearly explaining conclusions.
• Generate weekly and monthly summary reports detailing monitoring activity for each program and communicate these to Client Services.
• Ensure each agent per program is monitored at least once monthly, following quality assurance personnel checklists.
• Participate in weekly calibration calls for each assigned program.
• Deliver Quality Assurance reviews and feedback to team members, facilitating their professional growth and development.
• Collaborate effectively with peers and other personnel to positively impact joint activities, projects, or events. Read more