Verified Job
Clerical - Administrative
Assistant Manager - Racketeer Pay: £30,000.00-£35,000.00 per year(sporting facilities)
Clerical - Administrative
#718990
Remote / WFH
Racketeer
Job Description
At Racketeer, we're more than just a padel club. We are a premium social and sporting destination featuring 13 indoor padel courts, a fully equipped gym, wellness facilities, a vibrant food and beverage offering, and a stunning bar area where members and guests can relax, socialise, and enjoy live sport.
Open daily from 06:00 to 00:00, Racketeer is a fast-paced, customer-focused environment that delivers exceptional experiences from the moment our guests arrive until the moment they leave.
We are looking for an ambitious, energetic, and hands-on Assistant Manager to help lead our venue, inspire our team, and ensure every guest enjoys a first-class experience.
The Role
As Assistant Manager, you will support the Venue Manager in the day-to-day operation of the business, overseeing multiple departments including reception, food and beverage, gym and wellness facilities, events, and padel operations.
You will be a visible leader on the floor, ensuring operational excellence, outstanding customer service, and strong commercial performance throughout the venue.
Key Responsibilities
Support the overall management of the venue and daily operations
Lead, motivate, and develop a large team across multiple departments
Deliver exceptional customer service and member experiences
Manage shifts and ensure smooth operations across opening hours (06:00–00:00)
Assist with recruitment, onboarding, training, and performance management
Monitor venue standards, cleanliness, and health & safety compliance
Support food and beverage operations to maximise sales and profitability
Handle customer feedback and resolve issues professionally
Assist with stock control, ordering, and cost management
Support the delivery of events, tournaments, leagues, and member activations
Help drive membership growth, customer retention, and secondary spend
Ensure company policies and procedures are consistently followed
What We're Looking For
Previous management or supervisory experience in hospitality, leisure, fitness, sport, or premium customer service environments
Strong leadership skills with the ability to motivate and inspire teams
Excellent communication and organisational skills
A proactive, hands-on approach and willingness to lead from the front
Ability to remain calm and professional in a busy environment
Commercial awareness and a passion for delivering results
Flexibility to work early mornings, evenings, weekends, and bank holidays
Passion for sport, fitness, hospitality, and creating memorable customer experiences
What You'll Get
Opportunity to work in one of London's most exciting premium padel venues
Competitive salary and development opportunities
Complimentary use of gym and padel facilities
Staff discounts on food & drink
Career progression within a growing business
A fun, energetic, and supportive team environment
The chance to help shape the future of one of the UK's fastest-growing sports
Why Racketeer?
Racketeer is redefining what a padel club can be. Combining world-class sporting facilities with premium hospitality, wellness, live sport, and a vibrant social atmosphere, we've created a destination where people come to play, connect, relax, and belong.
If you're passionate about hospitality, sport, and delivering exceptional customer experiences, we'd love to hear from you.
Apply today and become part of the Racketeer story
Pay: £30,000.00-£35,000.00 per year
Benefits:
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
On-site parking
Work Location: In person
Open daily from 06:00 to 00:00, Racketeer is a fast-paced, customer-focused environment that delivers exceptional experiences from the moment our guests arrive until the moment they leave.
We are looking for an ambitious, energetic, and hands-on Assistant Manager to help lead our venue, inspire our team, and ensure every guest enjoys a first-class experience.
The Role
As Assistant Manager, you will support the Venue Manager in the day-to-day operation of the business, overseeing multiple departments including reception, food and beverage, gym and wellness facilities, events, and padel operations.
You will be a visible leader on the floor, ensuring operational excellence, outstanding customer service, and strong commercial performance throughout the venue.
Key Responsibilities
Support the overall management of the venue and daily operations
Lead, motivate, and develop a large team across multiple departments
Deliver exceptional customer service and member experiences
Manage shifts and ensure smooth operations across opening hours (06:00–00:00)
Assist with recruitment, onboarding, training, and performance management
Monitor venue standards, cleanliness, and health & safety compliance
Support food and beverage operations to maximise sales and profitability
Handle customer feedback and resolve issues professionally
Assist with stock control, ordering, and cost management
Support the delivery of events, tournaments, leagues, and member activations
Help drive membership growth, customer retention, and secondary spend
Ensure company policies and procedures are consistently followed
What We're Looking For
Previous management or supervisory experience in hospitality, leisure, fitness, sport, or premium customer service environments
Strong leadership skills with the ability to motivate and inspire teams
Excellent communication and organisational skills
A proactive, hands-on approach and willingness to lead from the front
Ability to remain calm and professional in a busy environment
Commercial awareness and a passion for delivering results
Flexibility to work early mornings, evenings, weekends, and bank holidays
Passion for sport, fitness, hospitality, and creating memorable customer experiences
What You'll Get
Opportunity to work in one of London's most exciting premium padel venues
Competitive salary and development opportunities
Complimentary use of gym and padel facilities
Staff discounts on food & drink
Career progression within a growing business
A fun, energetic, and supportive team environment
The chance to help shape the future of one of the UK's fastest-growing sports
Why Racketeer?
Racketeer is redefining what a padel club can be. Combining world-class sporting facilities with premium hospitality, wellness, live sport, and a vibrant social atmosphere, we've created a destination where people come to play, connect, relax, and belong.
If you're passionate about hospitality, sport, and delivering exceptional customer experiences, we'd love to hear from you.
Apply today and become part of the Racketeer story
Pay: £30,000.00-£35,000.00 per year
Benefits:
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
On-site parking
Work Location: In person
