Agency Client Solutions Manager

Full job description
Responsibilities

Team Introduction Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment. We are currently looking for a highly skilled and motivated agency focused client solutions manager to help scale our growing advertising business. The Agency CSM is a key member of the Agency Team, working with sales, product, and other business partners to analyse and increase the agency’s spend on TikTok, in support of their marketing initiatives. You will empower agencies to use the platform by consulting on how to leverage TikTok’s proprietary data, measurement, and technology to deliver meaningful business outcomes for advertisers. You will do this by educating, training, and consulting your agency partners through every step of the media planning and buying cycle. You will drive platform innovation by collecting detailed feedback from external partners and sharing it with internal TikTok teams. Advertising agencies and the social media landscape are evolving rapidly – the ability to thrive in this exciting and fluid environment will be critical to the success of this role. Responsibilities - Develop and execute a customer-led growth strategy for use of the TikTok’s Advertising Platform - Own relationships with social activation buyers and decision-makers, from the trading teams to the C-level - Deeply understand TikTok’s core value proposition in order to effectively articulate that value to our agencies and clients. - Conduct live demonstrations of the TikTok Ad Platform - Listen intently to client feedback on business alignment and usability of the TikTok Auction Platform, organize and share that feedback with the product, and collaborate with Product Management to drive scalable changes through to completion. - Increase spend product adoption across the agency, by liaising with the trading team to activate budgets across the various offerings. - Conduct training sessions across the agency to help increase the product offering. - Be to the go-to person across auction for the agency to facilitate the activations between the agency and our vertical team.

Qualifications

Minimum Qualifications - Experience building new customer relationships, with deep understanding of advertising agencies - Understanding of the Australian Agency Landscape and ideally, relationships in this space - Proven experience delivering results in a sales or partnership development role at a digital media or advertising technology company. - Able to effectively and confidently communicate with C-suite level agency and client contacts. - Strong analytical abilities and confidence in the use of the data, - Excellent written and verbal communication skills - Bachelor's degree or equivalent Preferred Qualification - Existing relationships with media advertising agency decision-makers

Job Information

About TikTok


TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us


Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country


In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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