Account Service Representative

Job details
Job type
Part-time
Shift and schedule
Monday to Friday
 
Location
Vancouver, BC V6E 3N+
 
Full job description
Job Summary

Job Description

What is the opportunity?
Reporting to the Department Manager or Team Leader. Responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

What will you do?

Showcase basic understanding of basic products and processes.
Follow standard procedural guidelines
Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
Manage all partners to develop their skills and proficiency on designated capabilities for the role/business through Development Plan activities and career planning discussions.
What do you need to succeed?

Must have:

Knowledge on how to operate a computer applications and must have keyboard skills.
Can speak and write in English.
Strong attention to detail and problem resolution skills
Flexibility to work a variety of shifts as our Centre is open Monday to Friday from 6am to 8pm.
Can lift up to 50 lbs.
Working Conditions

Can be standing or sitting +0% of the time.
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Access to a variety of job opportunities across business and geographies
Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details

Address:

1+0 E 4 AVE:VANCOUVER
City:

VANCOUVER
Country:

Canada
Work hours/week:

0
Employment Type:

Part time
Platform:

TECHNOLOGY AND OPERATIONS
Job Type:

Casual
Pay Type:

Salaried
Posted Date:

2025-06-25
Application Deadline:

2025-07-02
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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