Guest Service Representative

Full job description
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle guest inquiries with professionalism and care.

Duties

Greet guests warmly upon arrival and assist with the check-in process.
Manage phone systems to respond to guest inquiries and reservations efficiently.
Provide information about hotel services, local attractions, and amenities.
Handle guest requests and complaints promptly, ensuring satisfaction.
Maintain accurate records of guest interactions and transactions.
Collaborate with other hotel departments to ensure seamless service delivery.
Assist in managing front desk operations, including balancing cash drawers at the end of shifts.
Uphold high standards of phone etiquette while communicating with guests.
Requirements

Previous experience in guest services or customer service is preferred.
Strong knowledge of hospitality industry standards and practices.
Proficiency in phone systems and front desk operations.
Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
Excellent interpersonal skills with a focus on providing outstanding customer service.
Ability to work flexible hours, including weekends and holidays as needed.
Attention to detail and strong organizational skills are essential for managing multiple tasks effectively.
Experience with Property Management Systems an asset (Opera Cloud, Visual Matrix, etc.)
Join us in creating memorable experiences for our guests while fostering a welcoming environment!

Job Types: Part-time, Casual

Pay: From $21.30 per hour

Schedule:

12 hour shift
Day shift
Evening shift
Monday to Friday
Night shift
On call
Weekends as needed
Experience:

Front desk: 1 year (preferred)
Language:

English (required)
Work Location: In person Read more