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Workplace Technology Lead
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#781888
Remote / WFH
New South Wales Treasury Corporation (TCorp)
Job Description
Full job description
TCorp provides best in class investment management, financial management, solutions and advice to the New South Wales (NSW) public sector. With A$119 billion in assets under management, TCorp is a top 10 Australian investment manager and the central borrowing authority for the State of NSW, with a A$196 billion balance sheet. TCorp is rated Aaa (Stable) by Moody’s, AAA (Stable) by Fitch and AA+ (Negative) by S&P.
We work in partnership across TCorp and the NSW Government family with a long-term mindset to achieve meaningful financial impact for the people of NSW.
We are seeking a Workplace Technology Lead to deliver exceptional end-user technology support across Microsoft 365, SharePoint, collaboration platforms and emerging AI productivity tools, including Microsoft Copilot. In this hands on leadership role, you will act as the senior escalation point for complex technical issues, drive continuous improvement across workplace technology services and help shape a modern, secure and highly productive digital workplace.
Key Responsibilities
Lead and support the delivery of end-user technology services across desktop, mobile, Microsoft 365, collaboration platforms and workplace technology solutions.
Provide expert support for Microsoft 365 applications.
Support the adoption and effective use of AI productivity tools, while promoting safe and responsible use practices.
Oversee endpoint and device management activities.
Manage incidents, service requests and problem resolution processes in line with service delivery standards and SLAs.
Work closely with infrastructure, cyber security and application teams to diagnose, resolve and escalate issues.
Lead, mentor and develop a team of Workplace Technology Analysts, ensuring consistent service standards and a strong focus on user experience.
Coordinate team workloads, priorities and ticket management to ensure efficient service delivery.
Drive continuous improvement initiatives to enhance the reliability, usability and effectiveness of workplace technology services.
Manage relationships with key technology vendors and service providers, supporting performance reviews, contract renewals and service improvements.
Contribute to technology governance, process improvement, documentation and workplace technology audits.
About You
6+ years’ experience in workplace technology, desktop support or digital workplace environments.
Demonstrated experience resolving complex technical issues across multiple domains.
Strong Microsoft 365 expertise across Teams, SharePoint, OneDrive and Outlook.
Experience supporting AI-enabled workplace tools, including Microsoft Copilot.
Proven leadership experience mentoring or coordinating support teams.
Knowledge of Azure, ITIL/ITSM and modern service management practices.
Strong stakeholder engagement, communication and problem-solving skills.
Relevant Microsoft certifications highly regarded.
Why Join TCorp
At TCorp, we actively collaborate with our stakeholders to achieve the best outcomes for our clients and the State of NSW. We are committed to building an inclusive culture that values diverse perspectives and contributions. We also recognise the importance of flexible working and support our people to thrive both professionally and personally.
If you require any reasonable adjustments to the recruitment process or the role, or would like a copy of the Position Description, please email people@tcorp.nsw.gov.au.
To be considered for a role at TCorp, you must be an Australian Citizen or Permanent Resident or otherwise hold a visa that provides unrestricted rights to work in Australia on an ongoing basis. Preferred candidates will be required to complete pre‑employment background screening, including police, credit and bankruptcy checks.
Please submit your application on the TCorp website: https://tcorp.nsw.gov.au/
TCorp provides best in class investment management, financial management, solutions and advice to the New South Wales (NSW) public sector. With A$119 billion in assets under management, TCorp is a top 10 Australian investment manager and the central borrowing authority for the State of NSW, with a A$196 billion balance sheet. TCorp is rated Aaa (Stable) by Moody’s, AAA (Stable) by Fitch and AA+ (Negative) by S&P.
We work in partnership across TCorp and the NSW Government family with a long-term mindset to achieve meaningful financial impact for the people of NSW.
We are seeking a Workplace Technology Lead to deliver exceptional end-user technology support across Microsoft 365, SharePoint, collaboration platforms and emerging AI productivity tools, including Microsoft Copilot. In this hands on leadership role, you will act as the senior escalation point for complex technical issues, drive continuous improvement across workplace technology services and help shape a modern, secure and highly productive digital workplace.
Key Responsibilities
Lead and support the delivery of end-user technology services across desktop, mobile, Microsoft 365, collaboration platforms and workplace technology solutions.
Provide expert support for Microsoft 365 applications.
Support the adoption and effective use of AI productivity tools, while promoting safe and responsible use practices.
Oversee endpoint and device management activities.
Manage incidents, service requests and problem resolution processes in line with service delivery standards and SLAs.
Work closely with infrastructure, cyber security and application teams to diagnose, resolve and escalate issues.
Lead, mentor and develop a team of Workplace Technology Analysts, ensuring consistent service standards and a strong focus on user experience.
Coordinate team workloads, priorities and ticket management to ensure efficient service delivery.
Drive continuous improvement initiatives to enhance the reliability, usability and effectiveness of workplace technology services.
Manage relationships with key technology vendors and service providers, supporting performance reviews, contract renewals and service improvements.
Contribute to technology governance, process improvement, documentation and workplace technology audits.
About You
6+ years’ experience in workplace technology, desktop support or digital workplace environments.
Demonstrated experience resolving complex technical issues across multiple domains.
Strong Microsoft 365 expertise across Teams, SharePoint, OneDrive and Outlook.
Experience supporting AI-enabled workplace tools, including Microsoft Copilot.
Proven leadership experience mentoring or coordinating support teams.
Knowledge of Azure, ITIL/ITSM and modern service management practices.
Strong stakeholder engagement, communication and problem-solving skills.
Relevant Microsoft certifications highly regarded.
Why Join TCorp
At TCorp, we actively collaborate with our stakeholders to achieve the best outcomes for our clients and the State of NSW. We are committed to building an inclusive culture that values diverse perspectives and contributions. We also recognise the importance of flexible working and support our people to thrive both professionally and personally.
If you require any reasonable adjustments to the recruitment process or the role, or would like a copy of the Position Description, please email people@tcorp.nsw.gov.au.
To be considered for a role at TCorp, you must be an Australian Citizen or Permanent Resident or otherwise hold a visa that provides unrestricted rights to work in Australia on an ongoing basis. Preferred candidates will be required to complete pre‑employment background screening, including police, credit and bankruptcy checks.
Please submit your application on the TCorp website: https://tcorp.nsw.gov.au/
