Verified Job
Customer Support / TeleCaller
WFM Analyst International BPO
Customer Support / TeleCaller
#211558
Remote / WFH
Job Description
Greetings,
From Vibrantzz Management Services
We are URGENTLY hiring for WFM Analyst for International BPO
REQUIREMENTS :
• Candidates must be Graduates
• Candidates must have at least in 3 years of overall experience the International BPO
• Candidates must have at least 6 months to 1 year experience as a WFM Analyst or WFM Executive or Planning Analyst or Scheduling Analyst or Business Process Management Initiative Analyst BPMI
• Candidates must have exposure to and knowledge of Fact Finding, Analysis, MIS, Forecasting, Strategic Development, Tactical Planning Skills
• Candidates must have excellent written and verbal communication skills
• Candidates must have all the documents related to Identification, Education and Previous Work Experience
JOB DETAILS :
• Work with clients and operations team to develop and implement strategies to help improve the efficiency of the staff
• Monitor and analyze the various volume patterns, intra and inter day activities to improve productivity
• Develop various forecasting models that consider promotional tactics and activities, historical trends, new product launches and concurrently safeguard handling capacity
• Seek, analyze, report, evaluate and Improve the forecasting, planning, scheduling and budgeting process
• Proactively the monitor associate behaviors, efficiency and availability and report deficiencies to the operational team
• Location : Pune
• Salary up to 8 LPA
• 24 / 7 shift
INTERSTED CANDIDATES CAN SEND THEIR CV'S OR GET IN TOUCH THROUGH 7304533
Shreeya
Vibrantzz Management Services
From Vibrantzz Management Services
We are URGENTLY hiring for WFM Analyst for International BPO
REQUIREMENTS :
• Candidates must be Graduates
• Candidates must have at least in 3 years of overall experience the International BPO
• Candidates must have at least 6 months to 1 year experience as a WFM Analyst or WFM Executive or Planning Analyst or Scheduling Analyst or Business Process Management Initiative Analyst BPMI
• Candidates must have exposure to and knowledge of Fact Finding, Analysis, MIS, Forecasting, Strategic Development, Tactical Planning Skills
• Candidates must have excellent written and verbal communication skills
• Candidates must have all the documents related to Identification, Education and Previous Work Experience
JOB DETAILS :
• Work with clients and operations team to develop and implement strategies to help improve the efficiency of the staff
• Monitor and analyze the various volume patterns, intra and inter day activities to improve productivity
• Develop various forecasting models that consider promotional tactics and activities, historical trends, new product launches and concurrently safeguard handling capacity
• Seek, analyze, report, evaluate and Improve the forecasting, planning, scheduling and budgeting process
• Proactively the monitor associate behaviors, efficiency and availability and report deficiencies to the operational team
• Location : Pune
• Salary up to 8 LPA
• 24 / 7 shift
INTERSTED CANDIDATES CAN SEND THEIR CV'S OR GET IN TOUCH THROUGH 7304533
Shreeya
Vibrantzz Management Services
