Customer Support Executive – Us Healthcare Voice Process Associate Remote Udaipur (India)

Please Follow our Page Location: Work From Home (India) Employment Type: Contract (Long-Term Project) Compensation: ₹160 per hour About the Role We are hiring for a US Healthcare Voice Process supporting a leading US-based healthcare client. This is a customer-facing voice role requiring excellent English communication skills, experience handling international customers, and a basic understanding of the US healthcare ecosystem. This is a long-term contract opportunity with project durations ranging from 3 to 5 years, offering stability and continuous engagement for the right candidates. Key Responsibilities Handle inbound and outbound calls with US healthcare customers and stakeholders. Provide accurate information and support while maintaining high-quality customer service standards. Document call interactions and maintain records as required. Follow client processes, compliance requirements, and quality guidelines. Ensure confidentiality and security of patient and healthcare-related information. Required Qualifications Prior call center/customer support experience supporting US or UK clients. Robust verbal communication skills with clear and skilled English. Basic understanding of US healthcare concepts and compliance requirements, including HIPAA. Comfortable working in a voice-based customer service environment. Undergraduate candidates are welcome to apply if they possess excellent spoken English and relevant experience. Technical Requirements Candidates must have: Windows 11 Laptop/Desktop PC. Minimum 16 GB RAM. One additional monitor (dual-screen setup: Laptop/Desktop + 1 Monitor). High-speed, reliable internet connection suitable for uninterrupted voice calls. Quiet and professional work-from-home setting. Work Schedule Must be adaptable to work US business hours. Shift timings may fall anywhere between 6:30 PM IST and 6:30 AM IST. Rotational schedules may be assigned based on project requirements. What We Offer Long-term project stability (3–5 years). 100% remote work prospect. Exposure to the US healthcare industry. Consistent hourly compensation of ₹160 per hour. Opportunity to work with a reputed US healthcare client. Preferred Skills Experience in healthcare customer support, insurance, patient services, or medical administration. Familiarity with healthcare terminology and compliance standards. Strong listening skills, empathy, and attention to detail.Please Follow our Page Location: Work From Home (India) Employment Type: Contract (Long-Term Project) Compensation: ₹160 per hour About the Role We are hiring for a US Healthcare Voice Process supporting a leading US-based healthcare client. This is a customer-facing voice role requiring excellent English communication skills, experience handling international customers, and a basic understanding of the US healthcare ecosystem. This is a long-term contract opportunity with project durations ranging from 3 to 5 years, offering stability and continuous engagement for the right candidates. Key Responsibilities Handle inbound and outbound calls with US healthcare customers and stakeholders. Provide accurate information and support while maintaining high-quality customer service standards. Document call interactions and maintain records as required. Follow client processes, compliance requirements, and quality guidelines. Ensure confidentiality and security of patient and healthcare-related information. Required Qualifications Prior call center/customer support experience supporting US or UK clients. Robust verbal communication skills with clear and skilled English. Basic understanding of US healthcare concepts and compliance requirements, including HIPAA. Comfortable working in a voice-based customer service environment. Undergraduate candidates are welcome to apply if they possess excellent spoken English and relevant experience. Technical Requirements Candidates must have: Windows 11 Laptop/Desktop PC. Minimum 16 GB RAM. One additional monitor (dual-screen setup: Laptop/Desktop + 1 Monitor). High-speed, reliable internet connection suitable for uninterrupted voice calls. Quiet and professional work-from-home setting. Work Schedule Must be adaptable to work US business hours. Shift timings may fall anywhere between 6:30 PM IST and 6:30 AM IST. Rotational schedules may be assigned based on project requirements. What We Offer Long-term project stability (3–5 years). 100% remote work prospect. Exposure to the US healthcare industry. Consistent hourly compensation of ₹160 per hour. Opportunity to work with a reputed US healthcare client. Preferred Skills Experience in healthcare customer support, insurance, patient services, or medical administration. Familiarity with healthcare terminology and compliance standards. Strong listening skills, empathy, and attention to detail.