Warranty Administrator

Job description
Your Impact at Empire

We are looking for a Warranty Administrator to join our team in the Brantford region.

What We Are Looking For

2+ years of customer service and/or administrative experience

Strong customer service skills, problem solving, and organizational time management skills

Why Join Empire

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we're committed to Guiding Growth, Every Step of the Way.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:
• Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning development.
• Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day
• Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customer
• Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues including rescheduling and scheduling trade partners
• Engage managers for escalations and schedule touchpoints accordingly
• Enter and complete work orders in NewStar programs

Who We Are

We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. There is no set path at Empire Homes; we empower you to shape your career in ways you may never have imagined. We create opportunities that support where you’re headed.

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially. Read more