WALK IN DRIVE | Jaipur | BM/GA/CCE | GOLD LOAN
Job Description
Position Name/ Job Title: Gold Appraiser
Department: Gold Loans
Location:
Grade: Assistant Manager
Immediate Reporting Authority (IRA) Designation: Branch Manager
Job Description: (Pl mention detailed profile)
• Should be able to handle walk-in customers.
• • Adherence to the administrative process & policies of the organization is a must
• Ability to understand needs & interests of the customers and cater to the same.
• • To guide & provide the customers with all the required information about loans & scheme
• Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
• Keeping the existing customers up dated with their existing account details.
• Must be able to identify quality & purity of Gold in any form by manual process.
• Calculation of Gold valuation pledged by customer.
• Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions.
• Adherence to the administrative processes, norms, policies & discipline of the organization is a must
Job Specification: (should contain qualification requirement, experience background, any specific certification)
Key Competencies
• Good verbal communication
• Interpersonal skill
• Negotiation skill
• Convincing skill
• Customer Service skill
• Good follow up skills
• Gold valuation skill
• Educational and Professional Qualification Requirements
• Minimum: Graduate
• Beneficial/Desired: MBA from tier 3 college
Branch Manager
Position Name/ Job Title: Branch Manager
Department: Gold Loans
Location:
Grade: Up to Manager
Immediate Reporting Authority (IRA) Designation/Grade: Territory Manager
Team Size: 4
Job Description:
Should manage the portfolio for Gold Loan/financial business of its branch.
Should be able to handle all the branch level activities for ensuring business growth.
Systematic planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co- workers.
Coaching, mentoring and training employees and providing them with timely feedback on their performance
Maintaining quality of the business by tracking & controlling the team
Preparing reports related to branch functioning and its performance.
Guiding and motivating subordinates in achieving their goals.
Job Specification: (should contain qualification requirement, experience background, any specific certification)
Key Competencies
Team Management
• Interpersonal SKill
• Selling skill
• LeadershipSKill
• Mentoring and training skill
• Networking skill
• Communication skill
Educational and Professional Qualification Requirements
• Minimum: Graduate
• Beneficial/Desired MBA
No. of Years of Experience with Functional and Industry details
• Minimum: 4 years in PSU Banks/NBFC
• Beneficial/Desired: 4-5 years in PSU Banks/NBFC
Any other /specific /skills requirements
• Knowledge on Gold Loans
• Computer knowledge
CCE JD
Position Name/ Job Title: Customer Care Executive
Department: Gold Loans
Location:
Grade: Trainee
Immediate Reporting Authority (IRA) Designation: Branch Manager
Team Size: 0
Job Description:
• Should be able to handle walk-in customers.
• Adherence to the administrative process & policies of the organization is a must.
• Ability to understand needs & interests of the customers and cater to the same.
• To guide & provide the customers with all the required information about loans & schemes.
• Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
• Should be ab
