Counter Staff

Understand customer needs and recommend suitable jewelry pieces. Handle customer queries effectively and escalate complex issues. Demonstrate strong product knowledge, including features and benefits. Communicate product value and support store sales targets. Stay updated on new collections and promotions. Adapt to shift timings, store requirements, and transfers within the cluster. Maintain punctuality and take on additional responsibilities as needed. Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising. Ensure the store is clean, presentable, and visually appealing. Follow SOPs, policies, and theft-prevention protocols. Work collaboratively with the team to ensure smooth operations. Show sensitivity while addressing customer concerns and use good judgment in difficult situations.