Urgent | Hiring for Team Lead| BPO Industry in Pune

Job Tittle : Team Leader Location : Pune Job Responsibility:- Awareness of basic operational metrics and verbiage to handle Day to day operational activity Responsible for Managing a Team set the standards to ensure that Client service levels are delivered effectively Coordinate with various departments and ensure faster resolutions Motivating the team and driving towards a high sense of satisfaction Give timely feedback to the team with a view towards improving Operational and individual efficiency Maintaining the data Inbound, Outbound Email sent and received by customers ensuring maximum productivity Client interaction as and when required; incorporate feedback into the system. Provide inputs to the quality and training teams on various aspects for process improvement Drive towards high satisfied customers Monthly and weekly review with all stake holders Should have a complete Process Governance Should be able to prioritize the tasks and ensure time bound completion Should be flexible with shifts and weekly offs MIS Knowledge Qualification Criteria Excellent in Communication ( written / verbal) Client Management skills Excellent in MS Excel E-commerce experience will be an added advantage Salary : Negotiable Interested candidate please share your updated CV along with your expected salary on the same mail for further process. Immediate Joiner would be more appreciated. Thanks and Regards Recruitment Team Aspire Consultancy Services Mumbai . India Mobile No : - 85+172462+ samreen.aspireconsultancy@gmail.com This job is provided by Shine.com Read more