Unit Head | Credit Card Customer Service | Bank |10|14 yrs|

DBS Bank


Associate, Specialist, Data Scientist, COO
DBS Bank • Mumbai, Maharashtra • via LinkedIn
4 hours ago
Full–time
Apply on LinkedIn
Job description
Business Function

As the leading bank in Asia, Data Chapter and Transformation Group supports our management on the implementation of the Group’s agenda. Data Management Governance, is the implementation of enabling infrastructures, policies, practices and procedures that allow the organisation to manage the end-to-end lifecycle of data

Responsibilities
• Develop and implement advanced data science models and algorithms to drive business insights and decision-making
• Collaborate with cross-functional teams to identify and solve complex business problems using statistical analysis and machine learning techniques
• Conduct risk and business model analysis to assess the impact of data-driven initiatives on the organization
• Explore and experiment with emerging technologies, such as generative AI, to enhance data science capabilities and drive innovation
• Demonstrate strong problem-solving skills and the ability to work independently as well as part of a team

Requirements
• 2-6 years of experience in data science, machine learning, or a related field
• Proficient in statistical analysis, data mining, and the application of advanced analytical techniques
• Hand on experience in Python coding and familiarity with cloud storage and computing is must, proficiency in excel is preferred
• Hands-on experience in developing and deploying data science models and algorithms, including those involving generative AI
• Excellent aptitude for problem-solving and critical thinking
• Strong communication and collaboration skills to work effectively with cross-functional teams

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
• en

Primary Location

India-Maharashtra-Mumbai

Job

Analytics

Schedule

Regular

Job Type

Full-time

Job Posting

Jul 2, 2025, 8:00:00 AM
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Confidential


Unit Head | Credit Card Customer Service | Bank |10|14 yrs|
Confidential • Mumbai, Maharashtra • via Call Center Jobs
5 hours ago
Full–time
Apply on Call Center Jobs
Job description
Unit Head - Credit Card Customer Service Service Delivery : - Reports to CCCS Head Leads a team of 40-80 Phone Banking Officers and 4-6 Team Leaders to manage the daily running of the contact center Or service delivery through managed services with 2 DR's 100+ - Manage the day to day performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget - Deliver cost efficiencies and increased in Customer Satisfaction Scores- NPS and Internal Quality Scores - Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross sell initiatives to drive income and improve efficiency. - Manage customer lifecycle for credit card product. - Undertakes continuous evaluation of service quality, service levels, unit metrics and processes to determine newer effective customer service mechanisms - Handles Internal external audits Cross sell : - Spearheads sales activation for the Unit by driving cross sell initiatives undertaken by the Channel People Management or Self-Management Responsibilities : - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. - Develops talent within the team by providing guidance, ongoing feedback, and coaching and development opportunities to individuals to enable achievement of the defined goals. - Lead, inspire and co-ordinate the contact center management team at all levels to create motivated and engaged colleagues. Risk and Internal Control Responsibilities : - Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements. - Implements the internal control systems in the department and participates in the departmental audits. - Implements practices to bridge gaps identified during departmental audits Read more