Transport Officer | Expression of Interest

Full job description
Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

Te Whiwhinga mahi | The opportunity

Are you passionate about people, public service, and shaping the future of Auckland?

Auckland Transport (AT) is welcoming expressions of interest for future Transport Officer opportunities. While there are no current vacancies, we're always keen to connect with individuals who are excited to support our mission of connecting people and communities and ensuring a safe, inclusive public transport experience for all Aucklanders.

As a Transport Officer no day is the same. You'll work across rail, bus, ferry and key interchanges, work outside and be physically active, and connect with a diverse range of customers.

You'll also:

Champion equality and accessibility across our public transport network
Support customers boarding, disembarking and navigating the transport network
Educate with empathy and ensure a safe, respectful environment
Help prevent incidents and address fare evasion through engagement and enforcement
Receive an excellent detailed induction program and coaching to build your skills, confidence and capability
Shift work details:

40 hours a week, Monday to Friday, alternating one week on morning shifts and the next week on afternoon shifts. You will also work one weekend a month.

Morning shifts: 6am - 2:30pm, 6:20am - 2:50pm, 6:30am - 3pm

Afternoon shifts: 12:50pm - 9:20pm, 1:10pm - 9:40pm, 1:30pm - 10pm

Find out what some of our new Transport Officers have to say here


Nā tāu rourou | What will you bring?

We are looking for people who:

Bring empathy, strong people skills, and a willingness to listen
Are passionate about making a difference in their community
Thrive in varied, active, and challenging work environments
Communicate clearly and confidently
Enjoy working outdoors and are physically fit
Connect easily with diverse groups
Stay calm under pressure
Have great customer service experience
If you are successful, you will…

Start with five weeks of full training to become a warranted officer
Earn a base salary of $65,050, with increases as you gain experience
Receive shift allowances for meals and breaks
Work a rotating seven-day roster
Be provided with a full uniform and enjoy great development opportunities
Ko mātou tēnei | Our Organisation

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

In addition, we also offer:

Investment in your professional development and training
25% discount on public transport services across Auckland
Opportunity for greater leadership and accountability
Paid parental and partner leave
Study assistance
Health and Wellbeing benefits
Professional memberships
AT Connect groups such as Mana ka Māori, Women@AT, and many more!
Tono mai ināianei! | Apply Now!

Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.

Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.

We tiaki all those who use transport in Tāmaki Makaurau.

Please contact Amanda Willis, on Amanda.willis@at.govt.nz for any further information or questions.

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