Verified Job
Customer Support / TeleCaller
Transport Lead
Customer Support / TeleCaller
#377014
Remote / WFH
Job Description
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Transport Lead
ISS Facility Services India Private Limited
Mumbai, Maharashtra
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8 hours ago
Full–time
About
ISS Group was founded in 1+01 and is the world’s leading commercial providers of integrated facility management services with operations in 77 countries in Europe, Asia, North America, South America and Australia. ISS is headquartered in Copenhagen, Denmark and is the 4th largest private employer in the world employing with 5lac employees globally.
ISS started its operations in INDIA in 2005 and has grown from mere 2400 employees to around 55000 employees. ISS India is emerging as an employer of choice with its innovative & engaging work practices cutting across all levels of employment within ISS.
Role Description
This is a full-time on-site role of Credit Control Manager located in Mumbai. The Credit Control Manager will be responsible for managing credit control, credit management, and debt collection for the company's operations in Mumbai. The Credit Control Manager will also play a critical role in supporting the finance team to optimize company revenue and maintain high standards of financial performance.
Qualifications: Graduate
Experience: 6+ Yrs
• Monitor areas of Employee Safety and Security of employees availing company provided transport
• Transport Spent Management and MIS
• Maintaining the site structure
• Ensure Compliance in all respects are at 100 % at any given time across all locations
• Providing a heads-up as per news reports or information received in case of any COB related issue.
• Handling COB situations as a single point of contact
• Risks and Mitigation Planning in all aspects, including COB situations
• Monthly / Quarterly reviews
• Meeting with Vendor Partners / Change Management / Transition
• Plan, design & implement the transport operations as per the needs of the Business Units and ensure transport services are provided to employees as defined in the SLA
• Ensuring smooth operations of all the sites
• Key role in operations and delivering successful results.
• Stakeholder Engagements. Instrumental in vendor selection process.
• Next level of escalation for any lapses and RCA
• Reviews – Daily / Weekly / Fortnightly / Monthly with Management
• Vendor Meetings and Trainings to Teams
• Work on overall efficiencies and optimization and managing the spend in terms of fleet, manpower & Ops
• Monitor and take corrective action on outcome from, Customer Satisfaction Survey results provided by Citi transport lead.
• Doing a thorough gap analysis and sharing RCA
Transport Lead
ISS Facility Services India Private Limited
Mumbai, Maharashtra
Apply
8 hours ago
Full–time
About
ISS Group was founded in 1+01 and is the world’s leading commercial providers of integrated facility management services with operations in 77 countries in Europe, Asia, North America, South America and Australia. ISS is headquartered in Copenhagen, Denmark and is the 4th largest private employer in the world employing with 5lac employees globally.
ISS started its operations in INDIA in 2005 and has grown from mere 2400 employees to around 55000 employees. ISS India is emerging as an employer of choice with its innovative & engaging work practices cutting across all levels of employment within ISS.
Role Description
This is a full-time on-site role of Credit Control Manager located in Mumbai. The Credit Control Manager will be responsible for managing credit control, credit management, and debt collection for the company's operations in Mumbai. The Credit Control Manager will also play a critical role in supporting the finance team to optimize company revenue and maintain high standards of financial performance.
Qualifications: Graduate
Experience: 6+ Yrs
• Monitor areas of Employee Safety and Security of employees availing company provided transport
• Transport Spent Management and MIS
• Maintaining the site structure
• Ensure Compliance in all respects are at 100 % at any given time across all locations
• Providing a heads-up as per news reports or information received in case of any COB related issue.
• Handling COB situations as a single point of contact
• Risks and Mitigation Planning in all aspects, including COB situations
• Monthly / Quarterly reviews
• Meeting with Vendor Partners / Change Management / Transition
• Plan, design & implement the transport operations as per the needs of the Business Units and ensure transport services are provided to employees as defined in the SLA
• Ensuring smooth operations of all the sites
• Key role in operations and delivering successful results.
• Stakeholder Engagements. Instrumental in vendor selection process.
• Next level of escalation for any lapses and RCA
• Reviews – Daily / Weekly / Fortnightly / Monthly with Management
• Vendor Meetings and Trainings to Teams
• Work on overall efficiencies and optimization and managing the spend in terms of fleet, manpower & Ops
• Monitor and take corrective action on outcome from, Customer Satisfaction Survey results provided by Citi transport lead.
• Doing a thorough gap analysis and sharing RCA
