Verified Job
Trainer
Training and Implementation Specialist
Trainer
#38845
Remote / WFH
risr/
Job Description
Full-time, permanent position. The role is based in Canada, and applicants must live in Ontario, Quebec, New Brunswick, Nova Scotia, or Prince Edward Island, and the company works remotely.
Salary: $75,000 to $90,000 (depending on experience) plus profit share.
Why this role exists
Our customers rely on the risr/ platform to deliver high-stakes and workplace-based assessments that really matter to institutions, professionals, and ultimately patient care. For our software to have the impact it’s designed for, customers need to be onboarded smoothly, configured well, and confident using it independently or as part of a managed service.
This role exists to make that happen not just through great training, but by designing clear, scalable learning and implementation experiences that enable customers to get up and running quickly, with minimal friction and minimal reliance on one-to-one support.
The role at a glance
As a Training & Implementation Specialist, you’ll guide customers through the onboarding and implementation of our assessment solutions.
You’ll work closely with customers to understand their goals and processes, support them through change, configure the platform to meet their needs, and ensure their users are ready to launch with confidence.
Crucially, you’ll also help us move away from repeated, manual training by creating clear, solution-focused documentation and learning resources that make onboarding easier, faster, and more consistent for everyone.
What you’ll be doing
Customer onboarding & implementation
Lead customers through onboarding and implementation, from early discovery through to launch.
Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding
Configure systems to support customer needs, working calmly through complexity where required.
Support customers through change, recognising that new systems and processes can feel daunting.
Learning, enablement & documentation
Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements.
Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation.
Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.
Training & support
Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features.
Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate.
Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency.
How we hire
We want to make sure we're a great fit for each other! Here is a breakdown of our application and interview process:
Step 1: Application Review: Our team will review your application. If we believe you have what we're looking for, we'll invite you to the next stage.
Stage 1: The Intro (Remote): A quick video submission answering a few questions on your own time.
Stage 2: The Group Collaboration (Remote): A practical team interview with other candidates. Save the date: This will happen on July 7th at 9am ET.
Stage 3: The Deep Dive (Remote): An interview with some of the team you will work alongside to discuss more about your skills and goals.
Stage 4: The Final Meetup (In-Person): A face-to-face meeting with some of our Canadian team members.
Salary: $75,000 to $90,000 (depending on experience) plus profit share.
Why this role exists
Our customers rely on the risr/ platform to deliver high-stakes and workplace-based assessments that really matter to institutions, professionals, and ultimately patient care. For our software to have the impact it’s designed for, customers need to be onboarded smoothly, configured well, and confident using it independently or as part of a managed service.
This role exists to make that happen not just through great training, but by designing clear, scalable learning and implementation experiences that enable customers to get up and running quickly, with minimal friction and minimal reliance on one-to-one support.
The role at a glance
As a Training & Implementation Specialist, you’ll guide customers through the onboarding and implementation of our assessment solutions.
You’ll work closely with customers to understand their goals and processes, support them through change, configure the platform to meet their needs, and ensure their users are ready to launch with confidence.
Crucially, you’ll also help us move away from repeated, manual training by creating clear, solution-focused documentation and learning resources that make onboarding easier, faster, and more consistent for everyone.
What you’ll be doing
Customer onboarding & implementation
Lead customers through onboarding and implementation, from early discovery through to launch.
Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding
Configure systems to support customer needs, working calmly through complexity where required.
Support customers through change, recognising that new systems and processes can feel daunting.
Learning, enablement & documentation
Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements.
Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation.
Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.
Training & support
Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features.
Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate.
Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency.
How we hire
We want to make sure we're a great fit for each other! Here is a breakdown of our application and interview process:
Step 1: Application Review: Our team will review your application. If we believe you have what we're looking for, we'll invite you to the next stage.
Stage 1: The Intro (Remote): A quick video submission answering a few questions on your own time.
Stage 2: The Group Collaboration (Remote): A practical team interview with other candidates. Save the date: This will happen on July 7th at 9am ET.
Stage 3: The Deep Dive (Remote): An interview with some of the team you will work alongside to discuss more about your skills and goals.
Stage 4: The Final Meetup (In-Person): A face-to-face meeting with some of our Canadian team members.
