Qualifications
This highly visible position acts as primary testifier and custodian of records for T-Mobile US, Inc., providing foundational and expert witness testimony concerning customer records, company policy, Law Enforcement Relations (LER) operations and network capabilities and telecommunications technology
S/he is expected to be a subject matter expert (SME) in all of those areas
High School Diploma/GED
T-Mobile requires U.S. citizenship for certain roles within the organization
This role requires U.S. citizenship
Benefits
Our Total Rewards Package ensures that employees get the same big love we give our customers
All team members receive a competitive base salary and compensation package - this is Total Rewards
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches
Base Pay Range: $28.70 - $51.76
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role
The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year
Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance
Full and part-time employees have access to the same benefits when eligible
We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary ADD coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
We don't stop there - eligible employees can also receive mobile service home internet discounts, pet insurance, and access to commuter and transit programs!
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com
Responsibilities
As a result, the incumbent travels alone extensively throughout the United States and its territories, frequently with little notice and overnight or on weekends
Act as a primary representative of T-Mobile in dealings with the legal community and general public as a Custodian of Records or Expert Witness as necessary in courts throughout the U.S., its territories and other areas where company services are utilized
Testimony includes mobile device capabilities (in general and specific to brands and models); network operation and capabilities; lawful interception of network traffic; LER operations and; collection and maintenance of customer information including subscriber information, call detail, historic and prospective location information and content
With little or no direct supervision, liaise extensively with law enforcement and other emergency management agencies at all levels providing training and presentations concerning T-Mobile US, Inc
Collect reimbursement from external law enforcement and court agencies for testimony related expenses
Provide Tier II and subject matter expert escalated support to external and internal parties for issues involving the interpretation of customer records including advanced call detail reports and scenarios
Train internal resources (including LER team members and T-Mobile Engineers) on trial appearance procedures, interpretation of T-Mobile records and trends in law enforcement practices concerning TMobile records
Compile and certify written responses to highly complex legal demands and explain those responses to lawyers, detectives, other law enforcement officials and the court
Lead projects related to process improvement within the department and the development of new policies and procedures
Also responsible for other Duties/Projects as assigned by business management as needed
Job description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-+500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index over 10 years in a row. A designated Military Friendly Employer by Military Friendly for more than 11 years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.
Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is “yes,” you should join T-Mobile’s All-Star Legal Team!
This highly visible position acts as primary testifier and custodian of records for T-Mobile US, Inc., providing foundational and expert witness testimony concerning customer records, company policy, Law Enforcement Relations (LER) operations and network capabilities and telecommunications technology. S/he is expected to be a subject matter expert (SME) in all of those areas. As a result, the incumbent travels alone extensively throughout the United States and its territories, frequently with little notice and overnight or on weekends.
What you’ll do in your role.
• Act as a primary representative of T-Mobile in dealings with the legal community and general public as a Custodian of Records or Expert Witness as necessary in courts throughout the U.S., its territories and other areas where company services are utilized. Testimony includes mobile device capabilities (in general and specific to brands and models); network operation and capabilities; lawful interception of network traffic; LER operations and; collection and maintenance of customer information including subscriber information, call detail, historic and prospective location information and content.
• With little or no direct supervision, liaise extensively with law enforcement and other emergency management agencies at all levels providing training and presentations concerning T-Mobile US, Inc.
• Collect reimbursement from external law enforcement and court agencies for testimony related expenses.
• Provide Tier II and subject matter expert escalated support to external and internal parties for issues involving the interpretation of customer records including advanced call detail reports and scenarios.
• Train internal resources (including LER team members and T-Mobile Engineers) on trial appearance procedures, interpretation of T-Mobile records and trends in law enforcement practices concerning TMobile records.
• Compile and certify written responses to highly complex legal demands and explain those responses to lawyers, detectives, other law enforcement officials and the court.
• Lead projects related to process improvement within the department and the development of new policies and procedures.
• Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you’ll bring.
• High School Diploma/GED. Bachelor’s Degree preferred.
• 4-7 years of experience with law enforcement, legal or LER-type (subpoena and court order compliance) experience.
• 2-4 years of experience in giving court testimony, business presentations or in media relations.
• 2-4 years of experience in the wireless industry.
• Microsoft Office
• Organization, attention to detail, Confidentiality, Strong Communication.
• At least 18 years of age
• Legally authorized to work in the United States
T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.
Base Pay Range: $28.70 - $51.76
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary ADD coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-+500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests
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