Telecaller

Job Title: Motor Insurance Telecaller

Job Type: Full-Time On-site

Industry: Insurance

Experience: Minimum 6 months in a telecalling or customer service role

Job Description: As a Motor Insurance Telecaller, you will be responsible for:
• Customer Outreach: Making outbound calls to potential and existing customers to discuss motor insurance products and services.
• Sales Support: Providing information, answering queries, and guiding customers through the motor insurance process.
• Lead Conversion: Identifying and converting potential leads into satisfied customers.
• Record Keeping: Accurately documenting customer interactions and transactions.
• Follow-up: Performing follow-up calls to ensure customer satisfaction and address any concerns.
• Compliance: Adhering to company policies and regulatory requirements.

Key Responsibilities
• Initiate outbound calls inbound queries to prospective customers to promote motor insurance products.
• Provide detailed information about motor insurance plans, benefits, and premiums.
• Assist customers in selecting the best insurance coverage to meet their needs.
• Process policy applications and renewals efficiently.
• Maintain accurate records of customer interactions and sales activities.
• Meet or exceed monthly sales targets and KPIs.
• Resolve customer complaints and ensure high levels of customer satisfaction.

Requirements
• Minimum 6 months of experience in a telecalling or customer service role.
• Ability to handle high-volume calls and work under pressure.
• Basic knowledge of motor insurance products is a plus.
• Goal-oriented with a strong sales aptitude.
• Excellent organizational and time-management skills.
• Proficiency in using CRM software and other computer application Read more