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Technical Account Manager
Jobs
#539663
Full Time
Job Description
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
We are seeking a highly motivated Technical Account Manager to collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. You will be paramount in supporting your customers with long-term plans for enhancement and expansion.
If you are looking for an environment that will challenge you and a role which invites you to develop your own potential, whilst working with world-changing technology and a customer base that relies on BeyondTrust to secure them from outsider threats to help them to grow, then this role is for you.
What You'll Do
Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction.
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
Perform Customer Success Reviews (Strategic Business Review).
Driving incident resolution by working closely with the support and engineering teams.
Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams.
Receiving customer hand off from our Professional Services team upon statement of work completion.
Maintain overall account health for each account
Periodically perform basic health checks across products.
Facilitate, coordinate, and oversee product upgrades
What You'll Bring
5+ years' experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles. in enterprise software customer support
Excellent customer service skills, with a strong dedication to customer care.
Self-starter, adaptable, and eager to learn new technologies
Great time manager and proficient multi-tasker.
Bachelor's degree in a related technical field.
Flexible, a team player, strong collaborator
Ability to understand and analyze customer technical needs
Excellent verbal and written communication skills
Confident in person and by phone with large teams and audiences
Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Knowledge Of The Following
Active Directory and GPO
Network Topology/Layers
Networking Tools and Utilities
AV/Firewall Rules and Policies
Secure "machine to machine" communications
Virtualization
Windows Account Administration
Security software
Nice to Have
SQL experience is a plus
Scripting language experience is a plus
Cloud technology experience is a plus
Linux experience is a plus
Better Together
Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-BS1
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
We are seeking a highly motivated Technical Account Manager to collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. You will be paramount in supporting your customers with long-term plans for enhancement and expansion.
If you are looking for an environment that will challenge you and a role which invites you to develop your own potential, whilst working with world-changing technology and a customer base that relies on BeyondTrust to secure them from outsider threats to help them to grow, then this role is for you.
What You'll Do
Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction.
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
Perform Customer Success Reviews (Strategic Business Review).
Driving incident resolution by working closely with the support and engineering teams.
Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams.
Receiving customer hand off from our Professional Services team upon statement of work completion.
Maintain overall account health for each account
Periodically perform basic health checks across products.
Facilitate, coordinate, and oversee product upgrades
What You'll Bring
5+ years' experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles. in enterprise software customer support
Excellent customer service skills, with a strong dedication to customer care.
Self-starter, adaptable, and eager to learn new technologies
Great time manager and proficient multi-tasker.
Bachelor's degree in a related technical field.
Flexible, a team player, strong collaborator
Ability to understand and analyze customer technical needs
Excellent verbal and written communication skills
Confident in person and by phone with large teams and audiences
Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Knowledge Of The Following
Active Directory and GPO
Network Topology/Layers
Networking Tools and Utilities
AV/Firewall Rules and Policies
Secure "machine to machine" communications
Virtualization
Windows Account Administration
Security software
Nice to Have
SQL experience is a plus
Scripting language experience is a plus
Cloud technology experience is a plus
Linux experience is a plus
Better Together
Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-BS1
