Verified Job
Healthcare
Team Coordinator - North London NHS Foundation Trust £34,186 - £37,38* a year - Full-time
Healthcare
#718994
Remote / WFH
North London NHS Foundation Trust
Job Description
The post holder will be responsible for ensuring the provision of a friendly, efficient, customer focused administrative service, supporting the clinical staff with their caseloads and plan the work of administrative services across the range of administrative functions that underpin the patient pathway, research and outcome evaluation, reporting to funders and support the business in achieving its plans and objectives.
The post holder will work in partnership with partner agencies and other healthcare providers, providing administrative assistance where needed and act as a single point of contact for health, maintaining and promoting positive working relationships with all referring agencies.
The post holder will need to have an excellent understanding of information governance and follow the information sharing agreements in place. This will involve gathering the necessary clinical and offending related background information from a range of systems under appropriate legal systems. This information will support the clinical assessment and decision making process.
To provide high-quality administrative support with regular liaison with various external and internal stakeholders, working with them to ensure effective and efficient time management.
Coordinate the regular internal and external schedule of meeting which ensure contract monitoring, operational and performance monitoring, maintaining clinical governance and any other meetings that take place on a regular basis within the service to ensure it meets its statutory obligations and delivers high quality, safe and effective services.
The post holder will be a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives related to quality and clinical governance.
Contribute to and circulate regular communications to both external and internal stakeholders.
To maintain effective professional relationships with very senior staff, both internally and externally; this will involve dealing with highly confidential and sensitive information.
The post holder will use highly developed analytical, organisational and communication skills and work on their own initiative to efficiently prioritise work and meet deadlines, as the service requires.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
The postholder provides frontline administrative support within the Trust, liaising with colleagues, service users, carers, and stakeholders while maintaining excellent customer service. They manage administrative systems, support clinical staff, contribute to service improvements.
Provide administrative support to clinical staff, including correspondence, emails, telephone calls, and appointment management (including text reminders).
Take minutes at weekly clinical MDT and other team meetings.
Manage and update reports, spreadsheets, and administrative systems.
Troubleshoot IT issues
Handle enquiries from service users and carers with sensitivity and tact, using persuasion skills when required.
Report concerns or incidents to the admin manager and complete incident reporting as necessary.
The post holder will work in partnership with partner agencies and other healthcare providers, providing administrative assistance where needed and act as a single point of contact for health, maintaining and promoting positive working relationships with all referring agencies.
The post holder will need to have an excellent understanding of information governance and follow the information sharing agreements in place. This will involve gathering the necessary clinical and offending related background information from a range of systems under appropriate legal systems. This information will support the clinical assessment and decision making process.
To provide high-quality administrative support with regular liaison with various external and internal stakeholders, working with them to ensure effective and efficient time management.
Coordinate the regular internal and external schedule of meeting which ensure contract monitoring, operational and performance monitoring, maintaining clinical governance and any other meetings that take place on a regular basis within the service to ensure it meets its statutory obligations and delivers high quality, safe and effective services.
The post holder will be a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives related to quality and clinical governance.
Contribute to and circulate regular communications to both external and internal stakeholders.
To maintain effective professional relationships with very senior staff, both internally and externally; this will involve dealing with highly confidential and sensitive information.
The post holder will use highly developed analytical, organisational and communication skills and work on their own initiative to efficiently prioritise work and meet deadlines, as the service requires.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
The postholder provides frontline administrative support within the Trust, liaising with colleagues, service users, carers, and stakeholders while maintaining excellent customer service. They manage administrative systems, support clinical staff, contribute to service improvements.
Provide administrative support to clinical staff, including correspondence, emails, telephone calls, and appointment management (including text reminders).
Take minutes at weekly clinical MDT and other team meetings.
Manage and update reports, spreadsheets, and administrative systems.
Troubleshoot IT issues
Handle enquiries from service users and carers with sensitivity and tact, using persuasion skills when required.
Report concerns or incidents to the admin manager and complete incident reporting as necessary.
