Verified Job
Hardware / Network Engineer
Systems & Solutions Specialist - AB
Hardware / Network Engineer
#58490
Remote / WFH
Wurth Canada Limited
Job Description
Our employees enjoy:
A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
A solid onboarding plan with a 6-month mentoring program for new employees
A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
An open-door environment that promotes close collaboration within all levels of the organization
Continued professional development within a privately owned global company that offers both stability and growth opportunities.
Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.
The role of the Systems & Solutions Specialist to support all of Wurth Canada's systems and solutions (ORSYmat, ORSYkanban RFID solutions, ORSY connect) in the assigned region. They provide support and training to Wurth Canada's customers and sales team by accompanying sales representatives and key account managers on customer visits and virtual meetings. The Systems & Solutions Specialist's primary responsibilities are to assist and create customized experiences that motivate and facilitate the customer's day-to-day tasks, provide technical support to Wurth Canada's sales representatives, while supporting the division's market strategies.
Reporting to the Project Manager Systems & Solutions, you will be responsible to:
Track the sales pipeline created by the sales team, reporting and updating the project implementation pipeline.
Identify, evaluate and select quality potential customers in collaboration with the line manager and through on-the-ground support.
Participate in monthly regional/district meetings to contribute to new and existing Systems and Solutions projects in collaboration with the Key Account Manager (KAM) and Systems and Solutions team.
Travel within the assigned region (primarily AB & some in BC) for meetings, visits to customers and prospects (accompanying customersin the field, making own visits, participating in trade shows, trainings, presentations, etc.) (4 days in the field per week).
Resolves customer complaints in collaboration with the appropriate management by analyzing issues, developing solutions, writing reports and making recommendations to management.
Provide project management for all new Systems and Solutions programs deployed at customers to ensure a smooth implementation, in collaboration with all internal and external stakeholders.
Be present at the customer's site on the day of installation to support the sales team and train the customer on Wurth Canada's Systems and Solutions.
Provide technical support for machines and Internet connection. Configure the machines with the manufacturer and install the router as required.
Train sales representatives on the use of the machines and the functionalities of the different units.
Replace defective parts, such as motherboards, coil motors, door locks, power supplies, etc.
Change machine configurations, such as converting single spiral locations to double spiral locations. Install dual gears and order the appropriate spirals for the new configuration.
What you will bring to the team:
Vocational training, certificate or diploma in inventory management and/or relevant experience in procurement.
Three years of experience as a Field Support Technician is required;
Experience in industrial, mechanical or technical maintenance is ideal.
Frequent travel (80%) within the assigned area.
This position requires physical activity and constant dexterity.
Hands-on experience troubleshooting, diagnosing and resolving hardware and software problems (programming) of industrial systems.
Proficiency in interpreting technical documentation, diagrams, and schematics to diagnose and resolve equipment problems.
Previous experience in an industrial and/or manufacturing environment.
Excellent problem-solving and analytical skills.
Knowledge of e-procurement is an asset.
Excellent communication skills, both with technical and non-technical users.
Experience in hands-on training and demonstrations to explain systemoperation, troubleshooting processes, and maintenance procedures.
Proficiency in the Microsoft Office suite.
Great ability to learn and adapt to new requirements and processes.
Autonomous and dynamic, able to manage conflicting priorities and pressure.
Excellent time management skills
Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).
A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
A solid onboarding plan with a 6-month mentoring program for new employees
A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
An open-door environment that promotes close collaboration within all levels of the organization
Continued professional development within a privately owned global company that offers both stability and growth opportunities.
Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.
The role of the Systems & Solutions Specialist to support all of Wurth Canada's systems and solutions (ORSYmat, ORSYkanban RFID solutions, ORSY connect) in the assigned region. They provide support and training to Wurth Canada's customers and sales team by accompanying sales representatives and key account managers on customer visits and virtual meetings. The Systems & Solutions Specialist's primary responsibilities are to assist and create customized experiences that motivate and facilitate the customer's day-to-day tasks, provide technical support to Wurth Canada's sales representatives, while supporting the division's market strategies.
Reporting to the Project Manager Systems & Solutions, you will be responsible to:
Track the sales pipeline created by the sales team, reporting and updating the project implementation pipeline.
Identify, evaluate and select quality potential customers in collaboration with the line manager and through on-the-ground support.
Participate in monthly regional/district meetings to contribute to new and existing Systems and Solutions projects in collaboration with the Key Account Manager (KAM) and Systems and Solutions team.
Travel within the assigned region (primarily AB & some in BC) for meetings, visits to customers and prospects (accompanying customersin the field, making own visits, participating in trade shows, trainings, presentations, etc.) (4 days in the field per week).
Resolves customer complaints in collaboration with the appropriate management by analyzing issues, developing solutions, writing reports and making recommendations to management.
Provide project management for all new Systems and Solutions programs deployed at customers to ensure a smooth implementation, in collaboration with all internal and external stakeholders.
Be present at the customer's site on the day of installation to support the sales team and train the customer on Wurth Canada's Systems and Solutions.
Provide technical support for machines and Internet connection. Configure the machines with the manufacturer and install the router as required.
Train sales representatives on the use of the machines and the functionalities of the different units.
Replace defective parts, such as motherboards, coil motors, door locks, power supplies, etc.
Change machine configurations, such as converting single spiral locations to double spiral locations. Install dual gears and order the appropriate spirals for the new configuration.
What you will bring to the team:
Vocational training, certificate or diploma in inventory management and/or relevant experience in procurement.
Three years of experience as a Field Support Technician is required;
Experience in industrial, mechanical or technical maintenance is ideal.
Frequent travel (80%) within the assigned area.
This position requires physical activity and constant dexterity.
Hands-on experience troubleshooting, diagnosing and resolving hardware and software problems (programming) of industrial systems.
Proficiency in interpreting technical documentation, diagrams, and schematics to diagnose and resolve equipment problems.
Previous experience in an industrial and/or manufacturing environment.
Excellent problem-solving and analytical skills.
Knowledge of e-procurement is an asset.
Excellent communication skills, both with technical and non-technical users.
Experience in hands-on training and demonstrations to explain systemoperation, troubleshooting processes, and maintenance procedures.
Proficiency in the Microsoft Office suite.
Great ability to learn and adapt to new requirements and processes.
Autonomous and dynamic, able to manage conflicting priorities and pressure.
Excellent time management skills
Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).
