Verified Job
Hardware / Network Engineer
IT Support Engineer ASSYSTEM
Hardware / Network Engineer
#812059
Remote / WFH
ASSYSTEM
Job Description
Company Description
Assystem provides engineering, project management and digital services to optimise the performance and safety of critical infrastructure throughout its lifecycle.
The company first came to India having acquired Stup Consultants Pvt Ltd in 2021 and L&TIEL in 2024. The company combines its globally recognised expertise in complex project management, with deep-rooted local experience cross full spectrum of infrastructure – from energy, transportation and urban development to water. Today, Assystem has a strong community of 1,500+ multidiscipline engineering experts connected across 8 offices in India.
The Assystem Group is one of the world’s leading independent nuclear engineering companies, ranked among the top three globally, with 60 years of experience in complex and highly regulated environments. With 8,000 experts across 13 countries, Assystem supports the development of low-carbon energy.
Job Description
We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Qualifications
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Graduate with IT Training and Certifications in Hardware and Networking
Min. 6-8 years of experience in similar role
Additional Information
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Rigorous and respectful of process. Strong attention to details.
Strong time management skills with the ability for multitasking
Information Security and operational oriented mind-set
Team Spirit
Customer focus
Autonomous and self-organized
Analysis and synthesis skills
Drafting quality
Communication and oral expression (English)
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
Assystem provides engineering, project management and digital services to optimise the performance and safety of critical infrastructure throughout its lifecycle.
The company first came to India having acquired Stup Consultants Pvt Ltd in 2021 and L&TIEL in 2024. The company combines its globally recognised expertise in complex project management, with deep-rooted local experience cross full spectrum of infrastructure – from energy, transportation and urban development to water. Today, Assystem has a strong community of 1,500+ multidiscipline engineering experts connected across 8 offices in India.
The Assystem Group is one of the world’s leading independent nuclear engineering companies, ranked among the top three globally, with 60 years of experience in complex and highly regulated environments. With 8,000 experts across 13 countries, Assystem supports the development of low-carbon energy.
Job Description
We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Qualifications
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Graduate with IT Training and Certifications in Hardware and Networking
Min. 6-8 years of experience in similar role
Additional Information
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Rigorous and respectful of process. Strong attention to details.
Strong time management skills with the ability for multitasking
Information Security and operational oriented mind-set
Team Spirit
Customer focus
Autonomous and self-organized
Analysis and synthesis skills
Drafting quality
Communication and oral expression (English)
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
