Verified Job
IT / Software / Data Analyst
System Analyst
IT / Software / Data Analyst
#700406
Remote / WFH
Job Description
System Support Analyst
Location: Remotely based
JOB SUMMARY
Major Areas of Responsibility
Service Request Management
• Review, prioritize, and complete system administration service requests for project business applications based on established documentation and procedures.
• Perform routine administrative tasks such as:
• User provisioning and access management
• Data updates and corrections
• Configuration adjustments
• Report and dashboard setup
• Workflow and automation updates (where documented)
• Ensure requests are completed within defined service-level agreements (SLAs).
• Document work performed and maintain clear records in the service management system
System Administration
• Maintain system configurations according to documented standards.
• Troubleshoot system issues related to access, configuration, and basic functionality.
• Escalate complex issues to senior system administrators or platform specialists when required.
• Validate system changes and ensure they align with governance and change management processes.
Documentation & Process Development
• Create and maintain clear system documentation, standard operating procedures (SOPs), and knowledge base articles.
• Work with business stakeholders to translate business requirements into documented support processes and system procedures.
• Continuously identify opportunities to improve support workflows, documentation quality, and operational efficiency.
• Assist in building repeatable processes that allow consistent service delivery.
Minimum Qualifications
• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience supporting enterprise business systems.
• Experience working in Salesforce with System Administrator privileges
• Basic to intermediate understanding of relational databases / SQL
• Experience managing ticket-based service requests in an IT support or operations environment.
• Strong documentation and process writing skills
• Ability to follow structured procedures and maintain detailed records.
Preferred Qualifications
• Salesforce Administrator certification
• Experience with professional services automation (Mavenlink, Certinia, etc.) and/or ERP systems (NetSuite).
• Familiarity with ITIL-based service management processes.
• Experience creating knowledge base documentation or internal training materials.
What Success Looks Like
• Executes system support requests accurately and efficiently
• Maintains clear, organized documentation
• Improves operational processes and system usability
• Provides reliable day-to-day system support to business users
Location: Remotely based
JOB SUMMARY
Major Areas of Responsibility
Service Request Management
• Review, prioritize, and complete system administration service requests for project business applications based on established documentation and procedures.
• Perform routine administrative tasks such as:
• User provisioning and access management
• Data updates and corrections
• Configuration adjustments
• Report and dashboard setup
• Workflow and automation updates (where documented)
• Ensure requests are completed within defined service-level agreements (SLAs).
• Document work performed and maintain clear records in the service management system
System Administration
• Maintain system configurations according to documented standards.
• Troubleshoot system issues related to access, configuration, and basic functionality.
• Escalate complex issues to senior system administrators or platform specialists when required.
• Validate system changes and ensure they align with governance and change management processes.
Documentation & Process Development
• Create and maintain clear system documentation, standard operating procedures (SOPs), and knowledge base articles.
• Work with business stakeholders to translate business requirements into documented support processes and system procedures.
• Continuously identify opportunities to improve support workflows, documentation quality, and operational efficiency.
• Assist in building repeatable processes that allow consistent service delivery.
Minimum Qualifications
• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience supporting enterprise business systems.
• Experience working in Salesforce with System Administrator privileges
• Basic to intermediate understanding of relational databases / SQL
• Experience managing ticket-based service requests in an IT support or operations environment.
• Strong documentation and process writing skills
• Ability to follow structured procedures and maintain detailed records.
Preferred Qualifications
• Salesforce Administrator certification
• Experience with professional services automation (Mavenlink, Certinia, etc.) and/or ERP systems (NetSuite).
• Familiarity with ITIL-based service management processes.
• Experience creating knowledge base documentation or internal training materials.
What Success Looks Like
• Executes system support requests accurately and efficiently
• Maintains clear, organized documentation
• Improves operational processes and system usability
• Provides reliable day-to-day system support to business users
