Verified Job
IT / Software / Data Analyst
Facilities Helpdesk Coordinator
IT / Software / Data Analyst
#717123
Remote / WFH
Baltimore Group Ltd
Job Description
Company Overview
Baltimore Group Ltd is a leading provider of Facilities management and property services to a large number of well-established organizations across the United Kingdom. As a privately owned company, we specialize in multi-discipline facilities management, supporting businesses with their daily operations through services such as security, cleaning, building maintenance, and IT support.
Summary
We are seeking a Facilities Helpdesk Coordinator to join our team. This vital role involves coordinating maintenance and support services to ensure seamless operations for our clients. The position offers an exciting opportunity to contribute to our mission of delivering exceptional facilities management solutions.
Responsibilities
To generate contractual work due monthly in advance through maintenance planner to be scheduled.
Schedule engineering resource to allow for maximum efficiency and productivity.
To issue purchase orders for materials ensuring that orders are receipted and distributed to engineers in time for scheduled works. Managing credits/returns where necessary.
Assisting Contract Supervisor with the approval of Supplier invoices to ensure pending orders are approved for accounts to process.
Check and approve engineer job cards daily and close down jobs, ensuring that linked variation quotes are raised if necessary and any issues highlighted are escalated to operations Supervisor.
Answer the main helpdesk phone number during normal working hours within 4 rings where possible and log call out jobs on the system at time of issue.
Manage and maintain the main helpdesk email inbox and ensure all client requests are logged on system (quote requests/call outs) or passed to the relevant department if necessary.
Check in and out any Company Plant & Equipment to be held in office stores and ensure to report any noted defects to QHSE.
Manage and allocate stock from office stores where possible to ensure items are only purchased where stock is not available.
Ensure the updating of Customer/Site profiles on our system ensuring access codes/site notes are up to date.
Arrange parking and access arrangements for scheduled works to allow for engineers to carry out their works.
Manage office key log to ensure that client keys held are checked in and out.
Other Tasks : Filing and scanning where applicable
Qualifications
Proven experience in Facilities Coordination or Helpdesk roles within the industry.
Strong organizational skills and attention to detail.
Excellent communication skills.
Knowledge of maintenance procedures and basic electrical/mechanical understanding is advantageous.
Ability to manage multiple priorities effectively.
Proficiency in using management software.
Proactive approach to problem-solving and customer service.
Join us at Baltimore Group Ltd and be part of a dynamic team dedicated to excellence in Facilities Management. If you are ready to make an impact and thrive in a supportive environment, we look forward to your application!
Pay: £30,000.00-£34,000.00 per year
Benefits:
Additional leave
Company pension
Work Location: In person
Baltimore Group Ltd is a leading provider of Facilities management and property services to a large number of well-established organizations across the United Kingdom. As a privately owned company, we specialize in multi-discipline facilities management, supporting businesses with their daily operations through services such as security, cleaning, building maintenance, and IT support.
Summary
We are seeking a Facilities Helpdesk Coordinator to join our team. This vital role involves coordinating maintenance and support services to ensure seamless operations for our clients. The position offers an exciting opportunity to contribute to our mission of delivering exceptional facilities management solutions.
Responsibilities
To generate contractual work due monthly in advance through maintenance planner to be scheduled.
Schedule engineering resource to allow for maximum efficiency and productivity.
To issue purchase orders for materials ensuring that orders are receipted and distributed to engineers in time for scheduled works. Managing credits/returns where necessary.
Assisting Contract Supervisor with the approval of Supplier invoices to ensure pending orders are approved for accounts to process.
Check and approve engineer job cards daily and close down jobs, ensuring that linked variation quotes are raised if necessary and any issues highlighted are escalated to operations Supervisor.
Answer the main helpdesk phone number during normal working hours within 4 rings where possible and log call out jobs on the system at time of issue.
Manage and maintain the main helpdesk email inbox and ensure all client requests are logged on system (quote requests/call outs) or passed to the relevant department if necessary.
Check in and out any Company Plant & Equipment to be held in office stores and ensure to report any noted defects to QHSE.
Manage and allocate stock from office stores where possible to ensure items are only purchased where stock is not available.
Ensure the updating of Customer/Site profiles on our system ensuring access codes/site notes are up to date.
Arrange parking and access arrangements for scheduled works to allow for engineers to carry out their works.
Manage office key log to ensure that client keys held are checked in and out.
Other Tasks : Filing and scanning where applicable
Qualifications
Proven experience in Facilities Coordination or Helpdesk roles within the industry.
Strong organizational skills and attention to detail.
Excellent communication skills.
Knowledge of maintenance procedures and basic electrical/mechanical understanding is advantageous.
Ability to manage multiple priorities effectively.
Proficiency in using management software.
Proactive approach to problem-solving and customer service.
Join us at Baltimore Group Ltd and be part of a dynamic team dedicated to excellence in Facilities Management. If you are ready to make an impact and thrive in a supportive environment, we look forward to your application!
Pay: £30,000.00-£34,000.00 per year
Benefits:
Additional leave
Company pension
Work Location: In person
