System Administrator

Job description
About The Role

We're on the lookout for a dynamic and ambitious System Administrator to join our team at the St Ives head office! If you have a keen eye for detail, strong IT skills, and an outstanding telephone manner, we want you! We're seeking someone who takes pride in their work and is ready to make an impact, bringing energy and excellence to every task. If you're ready to thrive in a fast-paced, rewarding environment, we'd love to hear from you!

As a System Administrator at Vantify, you will be responsible for managing and maintaining essential internal systems through a variety of administrative tasks. This includes adding and managing users, maintaining client and property data, responding to client queries and providing ongoing support for new system users. You will also liaise with clients and suppliers to ensure accurate data entry, troubleshoot system issues and assist with client onboarding. This role is ideal for someone who excels in administrative tasks and enjoys being the central point of contact for both internal teams and clients.

What You'll Be Getting Up To

System Administration Data Management:
• Administrate and manage internal software systems by adding users, managing system relationships, maintaining client data, adding property information and uploading site information.
• Ensure that all data entered into the system is accurate and updated as needed to reflect current client and project status.

Client User Support
• Respond to a variety of general queries from clients and users within the Service Level Agreement (SLA).
• Answer calls to the administration support line promptly, ensuring that support is provided in a timely and effective manner.
• Act as the first point of contact for new system users, providing them with the necessary training and guidance.

Liaison Data Entry
• Regularly liaise with clients and service providers to collect and ensure that all relevant data is accurately entered into the system.
• Collaborate with clients to verify and maintain up to date records, ensuring system integrity.

Troubleshooting Issue Resolution
• Troubleshoot issues with the system and identify solutions to resolve any technical or operational challenges that arise.
• Provide ongoing support to both users and clients, addressing any system issues as they occur.

Client Onboarding Reporting
• Support the contract manager during the mobilisation of new clients, ensuring a smooth transition and onboarding process.
• Provide client reports, assist with the training of suppliers and client users and manage the onboarding of new suppliers.
• Follow up with clients and suppliers to ensure that all necessary steps are completed in a timely manner.

Administrative Support
• Carry out various administrative tasks and support queries to ensure the smooth running of the team's daily operations.
• Assist with chasing up suppliers and clients to ensure timely updates and actions are taken in line with agreed SLAs.

What We're Looking For

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.

In order to excel in this role you need...
• Experience with system administration, data entry and user support
• Experience in an administrative role or in a support capacity
• Communication skills are key to this role
• The ability to multitask and maintain several databases of information at once.
• Our organisation is growing quickly, and you will need to be able to work under pressure and prioritise your own workload effectively.

Why join us?

We put people first-whether it's our customers or our colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We'll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Our Benefits

We aim to support our colleagues both professionally and personally. Here's a snapshot of what we offer:
• Salary: £24,570 per annum
• Location: Office Based
• Working Pattern: Monday to Friday 9-5:30pm with an hours unpaid lunch break
• Annual Leave: 25 days of annual leave, plus bank holidays.
• Wellbeing - Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
• Financial - salary sacrifice pension scheme and exclusive shopping discounts
• Family - we enhance statutory entitlements for family leave policies
• Community - volunteer days and religious holiday swaps
• Social - we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development - we'll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library Read more