Verified Job
Work from home
Swiggy Senior Manager Operations Instamart 4+ yrs
Work from home
#373416
Remote / WFH
Job Description
Senior Manager - Operations (Instamart)
Under Mandate 3, Employees are expected to work from the office on all days out of their respective base locations.
Assure Streamlined Operations 24/7 across Hyper local zones :
- Eye on end to end operations through continuous monitoring - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings
- Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews
- Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback
- Program manage with the cross functional focus groups to proactively resolve major issues
- Anchor event readiness across ops, tech/product, Planning and Cx functions
- Identify design Gaps, patterns & get it corrected through end to end execution
- Ensure accelerated service recovery in case of disruptions due to ops, tech external reasons
- Own and improve playbooks for service recovery and BAU operations
Data analytics & Insights:
- Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly
- Engage the business to understand critical data requirements, and develop data capability by sourcing, modeling & visualizing operational data for insights & strategic programs
- Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient
- Drive Bad order, GD, Serviceability improvement charter for all service lines
- Work closely with central CX team and design team to pilot, build & scale improvement projects
- Catch outliers in the daily operations
Desired skills:
- Post Graduate with 4-6 years experience .
- Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
- Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
- Must have ability to multi-task, manage multiple hubs and establish priorities
- Good leadership skills (Experience in managing blue-collared employees is a big plus)
- Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
- Attention to detail and ability to critically think through and resolve problems
Under Mandate 3, Employees are expected to work from the office on all days out of their respective base locations.
Assure Streamlined Operations 24/7 across Hyper local zones :
- Eye on end to end operations through continuous monitoring - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings
- Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews
- Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback
- Program manage with the cross functional focus groups to proactively resolve major issues
- Anchor event readiness across ops, tech/product, Planning and Cx functions
- Identify design Gaps, patterns & get it corrected through end to end execution
- Ensure accelerated service recovery in case of disruptions due to ops, tech external reasons
- Own and improve playbooks for service recovery and BAU operations
Data analytics & Insights:
- Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly
- Engage the business to understand critical data requirements, and develop data capability by sourcing, modeling & visualizing operational data for insights & strategic programs
- Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient
- Drive Bad order, GD, Serviceability improvement charter for all service lines
- Work closely with central CX team and design team to pilot, build & scale improvement projects
- Catch outliers in the daily operations
Desired skills:
- Post Graduate with 4-6 years experience .
- Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
- Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
- Must have ability to multi-task, manage multiple hubs and establish priorities
- Good leadership skills (Experience in managing blue-collared employees is a big plus)
- Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
- Attention to detail and ability to critically think through and resolve problems
