Verified Job
Customer Support / TeleCaller
Support Staff
Customer Support / TeleCaller
#732177
Remote / WFH
Aakom-Kiyii Health Services
Job Description
Classification: FULL-TIME & CASUAL contracts – Term (fiscal year-end)
Schedule: 8-hour shifts for Full-time & casual positions; four days on/four days off
Rate of Pay: $22-$24 per hour with a $2 top-up for night shift
Why Work For Us
Aakom-Kiyii Health Services offers competitive pay, a comprehensive benefits package for full-time employees (including health and dental coverage), and one paid wellness day each month to support work-life balance. We also provide generous professional growth and training opportunities within a supportive, positive, and community-focused workplace. Join us in meaningful work that makes a direct and lasting impact on the health of our community.
Summary
Support Staff (SS) positions work out of Inii Healing House (IHH). IHH is a 24-hour/60-day on-reserve treatment center that provides a structured, intensive healing experience for individuals struggling with substance abuse, mental health issues, and/or trauma. IHH allows up to 10 residents to receive support within the community, often integrating culturally relevant and land-based healing practices. We are seeking caring, dependable, and culturally aware Support Staff to join our front-line team. In this role, you will support residents throughout their healing journey by fostering a safe, respectful, and structured environment. SS act as role models, guides, and companions—offering emotional support, encouragement, and accountability in both everyday life and long-term recovery. This position works closely with clinical and support staff to ensure that all programming aligns with the treatment model and supports residents' recovery and healing journey.
Role and Responsibilities Duties
Build trusting relationships with residents through empathy, respect, and consistency
Support daily routines, including meals, activities, group sessions, and cultural programming
Monitor the safety and well-being of residents in the facility and respond to incidents appropriately
Ensure residents follow their treatment plan and follow house guidelines
Assist residents with organizing personal affairs as needed – under Supervisor's guidance
Accompany residents through their daily schedules
Chart and report on client activities
Accompany clients to cultural ceremonies, community outings, and programming events as needed
Assist with administrative tasks such as documentation, logs, and shift reports
Participate in staff meetings, training sessions, and cultural development opportunities
Housekeeping duties: cooking and cleaning
Confidentially offering transparent support – only high clearance access to client file notes/info (supervisor/director)
Confidentially communicate with care providers/guardians and/or approved persons only.
Knowledge, Skills and Abilities
Reliable, compassionate, and work collaboratively within a team environment.
Organized, time-focused, and takes initiative
Intermediate level of verbal and written communication and interpersonal skills
Build and manage relationships based on trust and rapport
Knowledge of Piikani/Blackfoot Culture and Language is an asset.
Sound Knowledge and ability to demonstrate a practical application of the following techniques is considered an asset: crisis intervention, de-escalation skills, people management skills, conflict intervention and resolution
Qualification
High school diploma or equivalent (education in Addictions, Mental Health, Indigenous Studies, or Social Services an asset) Recovery Coach training provided to the right candidate
Lived experience in recovery (minimum 2 year) and/or supporting others in recovery (especially in Indigenous communities)
Understanding of addiction, trauma, and intergenerational impacts of colonization
Ability to remain calm, grounded and supportive in challenging situations
Good communication, active listening, and boundary setting skills
Willingness to work flexible shifts, including weekends and holidays
Criminal Record Check with Vulnerable Sector Clearance
Valid Class 5 Drivers License
Application Requirements
Cover Letter
Resume
**DEADLINE: Open till a successful candidate is found**
Submit COMPLETE applications to [email protected]
Subject: Support Staff
Job Types: Full-time, Casual
Pay: $22.00-$24.00 per hour
Language:
English (preferred)
Work Location: In person
Show less
Schedule: 8-hour shifts for Full-time & casual positions; four days on/four days off
Rate of Pay: $22-$24 per hour with a $2 top-up for night shift
Why Work For Us
Aakom-Kiyii Health Services offers competitive pay, a comprehensive benefits package for full-time employees (including health and dental coverage), and one paid wellness day each month to support work-life balance. We also provide generous professional growth and training opportunities within a supportive, positive, and community-focused workplace. Join us in meaningful work that makes a direct and lasting impact on the health of our community.
Summary
Support Staff (SS) positions work out of Inii Healing House (IHH). IHH is a 24-hour/60-day on-reserve treatment center that provides a structured, intensive healing experience for individuals struggling with substance abuse, mental health issues, and/or trauma. IHH allows up to 10 residents to receive support within the community, often integrating culturally relevant and land-based healing practices. We are seeking caring, dependable, and culturally aware Support Staff to join our front-line team. In this role, you will support residents throughout their healing journey by fostering a safe, respectful, and structured environment. SS act as role models, guides, and companions—offering emotional support, encouragement, and accountability in both everyday life and long-term recovery. This position works closely with clinical and support staff to ensure that all programming aligns with the treatment model and supports residents' recovery and healing journey.
Role and Responsibilities Duties
Build trusting relationships with residents through empathy, respect, and consistency
Support daily routines, including meals, activities, group sessions, and cultural programming
Monitor the safety and well-being of residents in the facility and respond to incidents appropriately
Ensure residents follow their treatment plan and follow house guidelines
Assist residents with organizing personal affairs as needed – under Supervisor's guidance
Accompany residents through their daily schedules
Chart and report on client activities
Accompany clients to cultural ceremonies, community outings, and programming events as needed
Assist with administrative tasks such as documentation, logs, and shift reports
Participate in staff meetings, training sessions, and cultural development opportunities
Housekeeping duties: cooking and cleaning
Confidentially offering transparent support – only high clearance access to client file notes/info (supervisor/director)
Confidentially communicate with care providers/guardians and/or approved persons only.
Knowledge, Skills and Abilities
Reliable, compassionate, and work collaboratively within a team environment.
Organized, time-focused, and takes initiative
Intermediate level of verbal and written communication and interpersonal skills
Build and manage relationships based on trust and rapport
Knowledge of Piikani/Blackfoot Culture and Language is an asset.
Sound Knowledge and ability to demonstrate a practical application of the following techniques is considered an asset: crisis intervention, de-escalation skills, people management skills, conflict intervention and resolution
Qualification
High school diploma or equivalent (education in Addictions, Mental Health, Indigenous Studies, or Social Services an asset) Recovery Coach training provided to the right candidate
Lived experience in recovery (minimum 2 year) and/or supporting others in recovery (especially in Indigenous communities)
Understanding of addiction, trauma, and intergenerational impacts of colonization
Ability to remain calm, grounded and supportive in challenging situations
Good communication, active listening, and boundary setting skills
Willingness to work flexible shifts, including weekends and holidays
Criminal Record Check with Vulnerable Sector Clearance
Valid Class 5 Drivers License
Application Requirements
Cover Letter
Resume
**DEADLINE: Open till a successful candidate is found**
Submit COMPLETE applications to [email protected]
Subject: Support Staff
Job Types: Full-time, Casual
Pay: $22.00-$24.00 per hour
Language:
English (preferred)
Work Location: In person
Show less
