Support Engineer Delhi (India)

Job Title: Support Engineer

Reporting To: Project Manager / IT Lead

Location: Delhi

Language Required: Hindi & English (Speaking, Reading, Writing)

Employment Type: Full time / Contractual

JOB SUMMARY

The Support Engineer is responsible for providing technical support, troubleshooting, software support, IT infrastructure support, network connectivity monitoring, hardware support, CCTV monitoring assistance, system maintenance, user support, and coordination relating to centralized digital infrastructure and operational systems. The role ensures seamless operation of all digital systems supporting KSK Centres, Mobile KSK Units, and Labour Chowks across Delhi. Maintain qualified behaviour, ethical conduct, and respectful communication with staff, officials, and beneficiaries at all times.

KEY RESPONSIBILITIES
TECHNICAL SUPPORT
Provide first-level and second-level technical support to CMU, KSK Centres,

Mobile KSK Units, and Labour Chowks
Respond to technical queries and issues from field staff and CMU users
Ensure minimum system downtime through proactive and reactive support
TROUBLESHOOTING
Diagnose and resolve hardware, software, and network issues promptly
Perform root cause analysis for recurring technical problems
Document troubleshooting steps and solutions for future reference
SOFTWARE SUPPORT
Provide support for centralized software applications, dashboards, and MIS
Assist users with login issues, data entry errors, and system access
Coordinate with software vendors / NIC for bug fixes and updates

Compensation: 25,000.00 - 35,000.00 per month

Experience:
Support engineer: 2 years (Required)

Work Location: In person