Support Coordinator Level 2 (potential for Level 3 growth)
Job Description
Jeder Institute Greater Western Sydney + Blue Mountains, NSW
Casual Initially ~25 hours/week Work from home + community-based
Paid under the SCHADS Award Negotiable start, preference for late June / early July
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WHO WE ARE
Jeder Institute is a national collective of practitioners, facilitators and community builders who work alongside individuals, families, organisations and communities to create meaningful change - grounded in strengths-based, person-centred and participatory practice.
We've grown over the past decade through relationships, trust and a genuine commitment to self-management, transparency and shared leadership. We're not a traditional organisation, and this isn't a traditional role - but it is a real, employed position with real support behind it.
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THE ROLE
We're looking for a Support Coordinator (Coordinator of Supports / CoS) to join our team serving NDIS participants across Greater Western Sydney and the Blue Mountains.
This is a Level 2 Support Coordination role with a genuine pathway toward Level 3 / Specialist Support Coordination as your experience and caseload grows. You'll be paid at the appropriate classification level under the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award MA000100), based on your qualifications and experience.
A CoS at Jeder:
· Understands the NDIS deeply and helps participants do the same
· Builds confidence and capacity in participants and their support networks
· Is independent of service providers - your loyalty is to the participant
· Uses plan budgets creatively to implement goals, not just tick boxes
· Creates opportunities for participants to grow their independence over time
Day to day, this looks like:
· Helping participants understand and maximise their NDIS plans
· Connecting participants with services, community and informal supports that genuinely fit their life
· Facilitating complex, multi-provider supports where they intersect with mainstream services
· Crisis resolution and building participant resilience
· Monitoring plan budgets across a 12-month plan cycle
· Completing service agreements, referrals, risk assessments and NDIA reports
· Supporting participants through plan reviews - developing goals, evaluating supports, preparing documentation
· Regular outcome reporting to the NDIA
A CoS is not a paid advocate, a rostering service, an administrator, or a personal care worker. If that's the kind of support coordination you've been doing, this role will feel different.
