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Team Leader For MA Collection
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#811496
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Team Leader For MA Collection
Home Credit
4.0
(4.6K Reviews)
50+ applicants
Posted 5 days ago
Job DetailsAbout CompanyReviewsBenefitsSalaries
Job highlights
Desired Profile . Graduate,with minimum 2 years of collections experience or related functional experience .
Responsibilities . Should be able to manage the day today planning,Operational challenges,problem-solving of external vendors / team
2 - 7 Years
1 Vacancy
Not disclosed
Kanpur
Key skills
bpo,
training and development,
agency management,
people management,
team handling,
monthly reports,
portfolio handling,
staff development,
b2c,
ms excel,
operations,
customer satisfaction,
collection targets,
collection agencies,
customer experience
Job description
What you’ll do
Job Summary
Description
Responsibilities
Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
Analyse the performance of collection agencies and provide them corrective action for improvement.
Preparing daily/weekly/monthly reports basis the performance of agencies.
To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
Analyse the performance of collection agencies and providing them corrective action for improvement of performance.
Ensuring that the field executive visits maximum number of cases in a day as per company policy.
Training and development for team Motivation.
Should be able to resolve complaints in coordination with other departments.
Work very closely with team members to solve customer problems.
Desired Profile
Graduate, with minimum 2 years of collections experience or related functional experience
Candidate should have been team handling or region / portfolio handling experience.
Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
Should have experience in agency management preferably in high vintage.
Computer literacy: internet, email, MS Excel, MS PowerPoint
Should be able to coordinate with other department efficiently to resolve queries.
Who should join
Candidates who are result oriented.
Candidates who are process oriented
Candidates likely from Local region/state/city with local agency & collection knowledge
Candidates with 2years (+) of relevant experience
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Industry type
NBFC
Department
Customer Success, Service & Operations
Role
Customer Onboarding - Non Voice
Role category
Non Voice
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate
Install app
Company logo
Team Leader For MA Collection
Home Credit
4.0
(4.6K Reviews)
50+ applicants
Posted 5 days ago
Job DetailsAbout CompanyReviewsBenefitsSalaries
Job highlights
Desired Profile . Graduate,with minimum 2 years of collections experience or related functional experience .
Responsibilities . Should be able to manage the day today planning,Operational challenges,problem-solving of external vendors / team
2 - 7 Years
1 Vacancy
Not disclosed
Kanpur
Key skills
bpo,
training and development,
agency management,
people management,
team handling,
monthly reports,
portfolio handling,
staff development,
b2c,
ms excel,
operations,
customer satisfaction,
collection targets,
collection agencies,
customer experience
Job description
What you’ll do
Job Summary
Description
Responsibilities
Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
Analyse the performance of collection agencies and provide them corrective action for improvement.
Preparing daily/weekly/monthly reports basis the performance of agencies.
To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
Analyse the performance of collection agencies and providing them corrective action for improvement of performance.
Ensuring that the field executive visits maximum number of cases in a day as per company policy.
Training and development for team Motivation.
Should be able to resolve complaints in coordination with other departments.
Work very closely with team members to solve customer problems.
Desired Profile
Graduate, with minimum 2 years of collections experience or related functional experience
Candidate should have been team handling or region / portfolio handling experience.
Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
Should have experience in agency management preferably in high vintage.
Computer literacy: internet, email, MS Excel, MS PowerPoint
Should be able to coordinate with other department efficiently to resolve queries.
Who should join
Candidates who are result oriented.
Candidates who are process oriented
Candidates likely from Local region/state/city with local agency & collection knowledge
Candidates with 2years (+) of relevant experience
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Industry type
NBFC
Department
Customer Success, Service & Operations
Role
Customer Onboarding - Non Voice
Role category
Non Voice
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate
