Verified Job
Customer Support / TeleCaller
Support Center Representative
Customer Support / TeleCaller
#55619
Remote / WFH
Montana Credit Union
Job Description
Careers and Benefits
Montana Credit Union is dedicated to providing the best possible service to our members, while also providing a fun and fulfilling work environment for our employees. As the largest, locally managed credit union in our market, we are committed to being progressive in our product and service offerings, gracious in benefits, compensation and culture, and serving as a leader in the community. If you are a dedicated and dependable person looking for a rewarding career in the financial service industry, then Montana Credit Union may be the place for you.
As an employer, we emphasize the importance of teamwork, an ongoing commitment to learning and training, and a positive work environment. Full-time employees of Montana Credit Union receive a generous and comprehensive benefits package.
These benefits include:
Health insurance
Health Savings and Flex Spending Accounts
401K-Up to 7% company match
Personal Time Off
Life & Long term disability insurance
Paid holidays
Optional AFLAC supplemental insurance
Employee Assistance Program
Education & training opportunities
Montana Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, ****** orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Montana Credit Union is subject to the Montana Wrongful Discharge from Employment Act. After completion of the 12-month probationary period, termination must be for good cause as defined by Montana law
We Participate in E-Verify
Support Center Representative (Full Time)
Location:: Great Falls, MT
About Us
At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know our efforts have a meaningful impact on others' lives.
We are currently hiring for a Support Center Representative with experience in the financial services industry. A Support Center Representative at Montana Credit Union works closely with members to help them achieve their financial goals, hopes, and dreams.
We offer competitive pay, a host of benefits, and the stability of an organization that has been serving our community for 85 years. Your experience matters here — and so does the impact you make. If you’re looking for meaningful work with a stable, member-focused organization, we invite you to learn more.
POSITION SUMMARY
The Support Center Representative serves as a primary point of contact for members who connect with Montana Credit Union through phone and digital channels. This position is responsible for delivering accurate, professional, and solutions-focused service while assisting members with account inquiries, transactions, research, and issue resolution. The Support Center Representative supports member needs across multiple systems and service channels, ensuring compliance, confidentiality, and operational excellence in every interaction.
Guided by Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members’ financial needs. A high level of professionalism, attention to detail, and commitment to service excellence are required.
COMPENTENCIES
Strong commitment to member service excellence.
High level of integrity, discretion, and accuracy.
Professional, friendly, and patient communication style.
Adaptable and reliable with a team-oriented mindset.
Detail-oriented with the ability to manage multiple tasks efficiently.
KNOWLEDGE, SKILLS & ABILITIES
Excellent verbal and written communication skills with strong active listening abilities.
Professional phone etiquette and interpersonal skills.
Proficiency with core computer systems and comfort working with technology.
Ability to read, interpret, and follow policies and procedures.
Strong problem-solving skills with the ability to identify alternative solutions.
Ability to maintain positive working relationships with members and coworkers.
MINIMUM QUALIFICATIONS
High school diploma or equivalent required.
Call center and/or customer (member) service experience preferred.
Experience in a financial institution or other regulated environment preferred.
SALARY
$17.00 - $18.00 an hour DOE
BENEFITS
High-Deductible Health Plan, which includes Dental & Vision
Health Savings Account with employer match
Lifestyle Spending Account with employer contribution
Voluntary Insurance (Life, AD&D, Critical Illness & Accident)
Group Life Insurance
Paid Time Off
Paid Federal Holidays
Employee Assistance Program
401(k) with employer match
Montana Credit Union is dedicated to providing the best possible service to our members, while also providing a fun and fulfilling work environment for our employees. As the largest, locally managed credit union in our market, we are committed to being progressive in our product and service offerings, gracious in benefits, compensation and culture, and serving as a leader in the community. If you are a dedicated and dependable person looking for a rewarding career in the financial service industry, then Montana Credit Union may be the place for you.
As an employer, we emphasize the importance of teamwork, an ongoing commitment to learning and training, and a positive work environment. Full-time employees of Montana Credit Union receive a generous and comprehensive benefits package.
These benefits include:
Health insurance
Health Savings and Flex Spending Accounts
401K-Up to 7% company match
Personal Time Off
Life & Long term disability insurance
Paid holidays
Optional AFLAC supplemental insurance
Employee Assistance Program
Education & training opportunities
Montana Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, ****** orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Montana Credit Union is subject to the Montana Wrongful Discharge from Employment Act. After completion of the 12-month probationary period, termination must be for good cause as defined by Montana law
We Participate in E-Verify
Support Center Representative (Full Time)
Location:: Great Falls, MT
About Us
At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know our efforts have a meaningful impact on others' lives.
We are currently hiring for a Support Center Representative with experience in the financial services industry. A Support Center Representative at Montana Credit Union works closely with members to help them achieve their financial goals, hopes, and dreams.
We offer competitive pay, a host of benefits, and the stability of an organization that has been serving our community for 85 years. Your experience matters here — and so does the impact you make. If you’re looking for meaningful work with a stable, member-focused organization, we invite you to learn more.
POSITION SUMMARY
The Support Center Representative serves as a primary point of contact for members who connect with Montana Credit Union through phone and digital channels. This position is responsible for delivering accurate, professional, and solutions-focused service while assisting members with account inquiries, transactions, research, and issue resolution. The Support Center Representative supports member needs across multiple systems and service channels, ensuring compliance, confidentiality, and operational excellence in every interaction.
Guided by Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members’ financial needs. A high level of professionalism, attention to detail, and commitment to service excellence are required.
COMPENTENCIES
Strong commitment to member service excellence.
High level of integrity, discretion, and accuracy.
Professional, friendly, and patient communication style.
Adaptable and reliable with a team-oriented mindset.
Detail-oriented with the ability to manage multiple tasks efficiently.
KNOWLEDGE, SKILLS & ABILITIES
Excellent verbal and written communication skills with strong active listening abilities.
Professional phone etiquette and interpersonal skills.
Proficiency with core computer systems and comfort working with technology.
Ability to read, interpret, and follow policies and procedures.
Strong problem-solving skills with the ability to identify alternative solutions.
Ability to maintain positive working relationships with members and coworkers.
MINIMUM QUALIFICATIONS
High school diploma or equivalent required.
Call center and/or customer (member) service experience preferred.
Experience in a financial institution or other regulated environment preferred.
SALARY
$17.00 - $18.00 an hour DOE
BENEFITS
High-Deductible Health Plan, which includes Dental & Vision
Health Savings Account with employer match
Lifestyle Spending Account with employer contribution
Voluntary Insurance (Life, AD&D, Critical Illness & Accident)
Group Life Insurance
Paid Time Off
Paid Federal Holidays
Employee Assistance Program
401(k) with employer match
