SUPPORT ASSISTANT B

Location
100 Queen St. W, Toronto, ON M5H 2N2
 
Full job description
Job ID: 58282
Job Category: Administrative
Division Section: Public Health, Health Protection
Work Location: 5100 Yonge Street, North York Civic Centre (Hybrid)
Job Type Duration: Temporary (Approximately 11 month) vacancy
Hourly Rate and Wage Grade: $34.99 - $38.20, TF0005, Wage Grade:8
Shift Information: 35 per week, Monday to Friday - 7 hours per day
Affiliation: L79 Full-time
Number of Positions Open: (One) 1
Posting Period: 31-July-2025 to 15-Aug-2025
Major Responsibilities:

Reporting to the Tuberculosis (TB) Program Manager, the TB Program Support Assistant B will work within a multi-disciplinary team responsible TB Case Management service.

Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues, and cash.
Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies, and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.
Receives and pays out cash and cheques, controls, monitors and balances petty cash, prepares bank deposits, withdrawals, reconciliations and processes/checks financial payments. Assists with budget administration for unit.
Co-ordinates meetings, events, and schedules. Takes/transcribes minutes.

Key Qualifications:
Your application must describe your qualifications as they relate to:
Considerable office administration experience, providing administrative support to a team, program, and management, including maintaining contracts and billing processes.
Considerable experience drafting, preparing, and formatting complex reports, letters, memos and recording and transcribing minutes using a variety of Microsoft software programs (e.g. Word, PowerPoint, Excel, and Outlook).
Considerable experience in providing customer service, handling in-person and over the phone inquiries from the public, clients and/or health professionals, and referring as appropriate.
Considerable experience maintaining, retrieving, and disseminating confidential personal information and personal health information using complex database systems (e.g., Electronic Medical Record) and the ability to carry out high-volume data entry functions with speed and accuracy, while employing verification techniques.
Experience coordinating and supporting community health clinics in various settings (e.g. schools, shelters, worksites).

You must also have:
Excellent organizational skills with the ability to work effectively according to procedures and timelines and proven ability to set priorities.
Excellent interpersonal skills and the proven ability to work effectively and independently as well as a member of a team.
Knowledge of Public Health programs and services.
Ability to handle and resolve difficult situations in a professional manner, using knowledge of legislation, regulations, by-laws, policies, practices, and procedures and referring as appropriate.
Ability to deal with confidential information, handling of confidential health records and client personal health information.
Ability to communicate effectively both verbally, and in writing with all levels of staff and the public in a clear and concise manner.
Ability to manage cash and assets including coordination, tracking and reporting.
Ability to set-up and maintain manual and electronic filing systems
Ability to work flexible hours, which may include early mornings, evenings and weekends depending on operational requirements.
Ability to work on-site and in a variety of community settings as required.
Ability to travel to various sites as required.
Ability to lift and transport supplies to clinics.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
  Read more