Supply Chain Manager

Location
Sydney NSW 2000•Hybrid work
 
Benefits
Pulled from the full job description
Employee assistance program
Parental leave
Health insurance
Annual leave
Employee stock purchase plan
Birthday leave
Paid volunteer leave
 
Full job description
Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Your Role

Gallagher Bassett is currently searching for a Supply Chain Manager to join the team on a permanent full-time basis with hybrid flexibility to WFH and in our Sydney CBD office.

You’ll be responsible for managing the performance of external service providers, ensuring the delivery of supply chain services at a professional standard. You will serve as a key reference point for stakeholders, maintaining a comprehensive view of all contracts and arrangements. Your role includes monitoring service provider performance, implementing governance frameworks, and resolving performance issues. You will drive strategic initiatives to enhance performance and growth, participate in workflow process development, and ensure compliance with agreed processes. Regular Service Provider site visits and preparation of reports are essential aspects of this role.


How you'll make an impact

You will add value to Gallagher Bassett across the following:
Provide contractual reports with insights on external providers' performance and portfolios, and monitor their achievement of service standards, client objectives, and contractual performance measures
Implement and manage vendor governance framework and supplier review processes, conducting regular reviews and audits to identify and implement remedial actions
Resolve supplier performance and governance issues, coordinate improvement plans, manage escalations, and build strong partnerships with service providers
Act as a reference point for stakeholders, maintaining a consolidated view of contracts, attending meetings, and monitoring risks affecting the supply chain
Manage incidents and complaints, report findings, and assist in developing strategic business plans to enhance performance and drive growth
Formulate vendor workflow processes, manage analysis, selection, and transition, and maintain Promapp Process and Claims Manual
Ensure documentation and adherence to processes, conduct monthly dashboard reviews with service providers, manage inbox and ISS invoices, and prepare client reports
Conduct regular site visits and perform annual reviews, including cyber and service provider reviews

About you

We’re interested in hearing from people who possess:
Minimum five (5) years Insurance Claims Experience, including 2 years claims management experience
Minimum three (3) years General Insurance Experience in Motor, Property and Recoveries
Strong relationship management and negotiation skills
Insurance policy interpretation skills
Stakeholder and supply chain management
Strong leadership skills
Excellent customer service skills
Commitment to quality and accuracy
Ability and desire to work as part of a team
Proficiency in PowerBI for reporting and dashboard management (desirable)
If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

Flexible work arrangements – including WFH
Paid Parental Leave
Paid Birthday Leave
Opportunities for ongoing education and development
Service recognition awards
Employee assistance program for yourself and immediate family members
Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.


Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity

Inclusion and diversity (ID) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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