Verified Job
Recruiter / HR / Admin
Supplier Commercial Director
Recruiter / HR / Admin
#327091
Remote / WFH
Job Description
Position: Supplier Commercial Director
Years of Experience –12 to 15 years with 5years of experience in Employer of Record's
Job Location: Pune
Position Summary:
• This role is responsible for building out our Partner / Supplier framework and management approach including the commercial agreements we in place, negotiation of the best available terms and assurance of the required levels of service and compliance.
• There will need to be a program of consistent performance monitoring, reporting, and working with the Partners to identify opportunities to improve process and efficiency.
• This role will lead the program to consolidate our work through these entities and this is a significant change program affecting our clients, employer of record employees and internal ways of working.
• This role will lead this program and will be required to be involved in discussions with clients regarding the changes to the service delivery model.
Core job duties :
• ·Implement a Partner management framework into the business relevant for the services we provide.
• Negotiation of the commercial agreements with have with our Partners.
• Working with Partners to identify mutual opportunities to improve process, quality and timelines.
• Consistently monitor Partner performance.
• Lead the change program to optimize organization's Worldwide direct entities and associated delivery model
• Work with the Client Management teams to engage with clients regarding changes to our Partner model.
• Identifying opportunities to work with Partners to generate addition revenue and client opportunities.
• Closely monitor service performance levels and compliance, report service failures, and determine the solutions to prevent re-occurrence.
• Leverage Partners to provide knowledge updates and information to the service delivery and client management teams.
• Work to identify opportunities for alignment of systems used to process work e.g., Portico EOR.
• Ensure all colleagues are trained on the service requirements for the Partners and have clear working instructions
• Work very closely with the Account Management and Sales teams to help support new revenue growth
• Identify opportunities for service / product development based upon client feedback and requirements.
Job Specifications (Skill and Knowledge required):
• Proven experience in Partner / Supplier management.
• Ideally experience of working as part of a global organization.
• Background in B2B service provision ideally outsourcing.
• Record of achievement in delivering business benefits through Partners – financial, growth and service
• Execution of large change programs affecting clients and ways of working
• Operated in a fast-paced business environment with a track record of driving change, engaging colleagues and improving service and operational performance.
• Ability to work collaboratively across the business to bring together joined up and compelling client solutions.
Typical daily / weekly interactions:
• Operations team – daily interaction with the operations team
• COO – weekly updates on the change programs and Partner status
• Operations leadership team – daily interactions with colleagues in the leadership team across Operations
• Channel Partners – at least daily interaction directly with key Channel Partner stakeholders
• Legal and compliance – weekly interaction with the inhouse legal and compliance team
• Other service teams – at least twice weekly interaction with other TSW teams e.g. finance, treasury
• Reporting – provision of required reporting on Channel Partner performance, issues & opportunities
Selection Process:
1 HR screening
2 Technical rounds
Years of Experience –12 to 15 years with 5years of experience in Employer of Record's
Job Location: Pune
Position Summary:
• This role is responsible for building out our Partner / Supplier framework and management approach including the commercial agreements we in place, negotiation of the best available terms and assurance of the required levels of service and compliance.
• There will need to be a program of consistent performance monitoring, reporting, and working with the Partners to identify opportunities to improve process and efficiency.
• This role will lead the program to consolidate our work through these entities and this is a significant change program affecting our clients, employer of record employees and internal ways of working.
• This role will lead this program and will be required to be involved in discussions with clients regarding the changes to the service delivery model.
Core job duties :
• ·Implement a Partner management framework into the business relevant for the services we provide.
• Negotiation of the commercial agreements with have with our Partners.
• Working with Partners to identify mutual opportunities to improve process, quality and timelines.
• Consistently monitor Partner performance.
• Lead the change program to optimize organization's Worldwide direct entities and associated delivery model
• Work with the Client Management teams to engage with clients regarding changes to our Partner model.
• Identifying opportunities to work with Partners to generate addition revenue and client opportunities.
• Closely monitor service performance levels and compliance, report service failures, and determine the solutions to prevent re-occurrence.
• Leverage Partners to provide knowledge updates and information to the service delivery and client management teams.
• Work to identify opportunities for alignment of systems used to process work e.g., Portico EOR.
• Ensure all colleagues are trained on the service requirements for the Partners and have clear working instructions
• Work very closely with the Account Management and Sales teams to help support new revenue growth
• Identify opportunities for service / product development based upon client feedback and requirements.
Job Specifications (Skill and Knowledge required):
• Proven experience in Partner / Supplier management.
• Ideally experience of working as part of a global organization.
• Background in B2B service provision ideally outsourcing.
• Record of achievement in delivering business benefits through Partners – financial, growth and service
• Execution of large change programs affecting clients and ways of working
• Operated in a fast-paced business environment with a track record of driving change, engaging colleagues and improving service and operational performance.
• Ability to work collaboratively across the business to bring together joined up and compelling client solutions.
Typical daily / weekly interactions:
• Operations team – daily interaction with the operations team
• COO – weekly updates on the change programs and Partner status
• Operations leadership team – daily interactions with colleagues in the leadership team across Operations
• Channel Partners – at least daily interaction directly with key Channel Partner stakeholders
• Legal and compliance – weekly interaction with the inhouse legal and compliance team
• Other service teams – at least twice weekly interaction with other TSW teams e.g. finance, treasury
• Reporting – provision of required reporting on Channel Partner performance, issues & opportunities
Selection Process:
1 HR screening
2 Technical rounds
