Studio Manager

Role Overview
At Aliens Tattoo, we don't just create tattoos — we craft experiences.
As a Brand Experience Manager, you'll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction.
You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand.
Key Responsibilities
Customer Engagement Walk-In Management
• Greet and engage all walk-in and booked clients with warmth, energy, and confidence
• Understand client tattoo ideas and guide them through the consultation and design process
• Build strong relationships with clients by creating a personalised and welcoming experience
• Ensure no walk-in is left unattended and every inquiry is followed through with care.
Sales Conversion
• Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity
• Promote aftercare products, merchandise, or additional services where appropriate
• Explain EMI options and payment procedures to clients with professionalism and clarity
• Drive revenue through excellent service, upselling, and trust-building Read more