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Store Manager
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#691056
Full Time
Job Description
This role will manage the JWP Hermès Store in Mumbai opened in April 2024, second largest store of Hermès India. This role manages all aspects of the Hermès boutique in line with the commercial strategy approved by the management, and always within Hermès standards of image and services worldwide.
More specifically, the Store Manager contributes to the development of the business. The Store Manager enhances the Hermès image through the quality of service and the experience offered in the store.
In this position, the Store Manager’s mission is to:
Drive sales growth, profit and loss management and operational excellence for the store
Design and action the store strategy with a vision on mid and long term
Controls expenses and inventory shortage
To be proactive in proposing business development strategies to Retail Management
Assumes leadership role through effective communication and awareness of staff morale and career development
Major Responsibilities:
Define & Develop Store Strategy
Identify & establish the store’s identity and singularity
Establish store strategy to achieve the commercial target in different product segments (monthly and per quarter)
Define a business development plan for the store for the coming years and anticipate organizational changes
Implements a proper buying strategy, based on the store identity, commercial performances and client’s feedback
Establish high standards (set by HQ) for store display and environment
Sales & Inventory Management
Responsible for achieving the store's sales targets and ensuring that resources are aligned with objectives.
Ensure the proper maintenance of the store's profit and loss statement, and you define and manage the various quantitative and qualitative KPI’s for the store (including market trends and inventory control).
Improve quality of sales as per internal House standards
Ensures that store team fully understands the selling goals & strategy (and applies it)
Prepare weekly retail catch up meeting with sales KPI’s and team feedback
Manage inventories in a proactive way: optimize sales, control stock accuracy, anticipate needs by reordering, minimize shrinkage, deploy cycle counts and stock take in partnership with store administrator. Applying our internal process called Smart Ops
Client Experience
Welcome and engage with client, embodying the image of the Hermès brand. As an ambassador and promoter of a unique experience within the store, ensure that the values cherished by the House are brought to life: a warm welcome, genuine generosity, a story to share, a human connection, personalized attention, and a journey from surprise to inspiration
Ensures that each member of the sales team provides an excellent service to all visitors entering the boutique, in line with Hermès’ standards of Client service (including ACE index linked to mystery shopping program)
Actively work on client loyalty and development within the client portfolio (traffic management, activation strategy, client knowledge)
Responsible for maintaining a strong local presence in the city. Coordinate retail events within the store, in collaboration with Communications Department. Possess excellent knowledge of the local environment and anticipate clients’ expectations
Continuously be present & support sales team in case of difficult client situations
Team Management
A retailer at heart, the Store Manager is present on the shop floor with client, teams and you motivate the team to serve all store visitors in excellent standards
Keep track of each team member’s performance, defining responsibilities and setting short and mid-term targets
Ensure the fair allocation, motivation and development of employees, with the aim of helping each employee grow, creating a sense of team spirit around collective success
Work hand in hand with retail management to ensure that the team receives training regularly (CX, product knowledge and selling skills)
In partnership with local HR ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
Sales Administration & Other
Guarantees that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
Responsible for ensuring compliance with the procedures and requirements defined within the company making sure that all sales activities are properly processed according to the company’s defined procedures
Ensure the quality of the boutique in coordination with the Retail Ops and HO: monitoring maintenance services, renovations, extensions, minor works, and reviewing the zoning
Always keeps up the Hermès boutique in excellent states by work hand in hand with local maintenance in charge partners
Requirements & Capabilities:
Tertiary educated with at least 4 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
Strong business sales sense with solid analytical skills
Excellent presentation skills and interpersonal skills
Exemplary conduct (application of procedures, on-site presence, attitude, presentation, etc.)
Strong ethics and integrity
Ability to lead, guide and drive performance and client experience
Sense of service and hospitality, responsiveness, proactivity
A taste for diverse interactions and collaborative work
Excellent spoken and written English
Hands-on computer knowledge of MS office
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More specifically, the Store Manager contributes to the development of the business. The Store Manager enhances the Hermès image through the quality of service and the experience offered in the store.
In this position, the Store Manager’s mission is to:
Drive sales growth, profit and loss management and operational excellence for the store
Design and action the store strategy with a vision on mid and long term
Controls expenses and inventory shortage
To be proactive in proposing business development strategies to Retail Management
Assumes leadership role through effective communication and awareness of staff morale and career development
Major Responsibilities:
Define & Develop Store Strategy
Identify & establish the store’s identity and singularity
Establish store strategy to achieve the commercial target in different product segments (monthly and per quarter)
Define a business development plan for the store for the coming years and anticipate organizational changes
Implements a proper buying strategy, based on the store identity, commercial performances and client’s feedback
Establish high standards (set by HQ) for store display and environment
Sales & Inventory Management
Responsible for achieving the store's sales targets and ensuring that resources are aligned with objectives.
Ensure the proper maintenance of the store's profit and loss statement, and you define and manage the various quantitative and qualitative KPI’s for the store (including market trends and inventory control).
Improve quality of sales as per internal House standards
Ensures that store team fully understands the selling goals & strategy (and applies it)
Prepare weekly retail catch up meeting with sales KPI’s and team feedback
Manage inventories in a proactive way: optimize sales, control stock accuracy, anticipate needs by reordering, minimize shrinkage, deploy cycle counts and stock take in partnership with store administrator. Applying our internal process called Smart Ops
Client Experience
Welcome and engage with client, embodying the image of the Hermès brand. As an ambassador and promoter of a unique experience within the store, ensure that the values cherished by the House are brought to life: a warm welcome, genuine generosity, a story to share, a human connection, personalized attention, and a journey from surprise to inspiration
Ensures that each member of the sales team provides an excellent service to all visitors entering the boutique, in line with Hermès’ standards of Client service (including ACE index linked to mystery shopping program)
Actively work on client loyalty and development within the client portfolio (traffic management, activation strategy, client knowledge)
Responsible for maintaining a strong local presence in the city. Coordinate retail events within the store, in collaboration with Communications Department. Possess excellent knowledge of the local environment and anticipate clients’ expectations
Continuously be present & support sales team in case of difficult client situations
Team Management
A retailer at heart, the Store Manager is present on the shop floor with client, teams and you motivate the team to serve all store visitors in excellent standards
Keep track of each team member’s performance, defining responsibilities and setting short and mid-term targets
Ensure the fair allocation, motivation and development of employees, with the aim of helping each employee grow, creating a sense of team spirit around collective success
Work hand in hand with retail management to ensure that the team receives training regularly (CX, product knowledge and selling skills)
In partnership with local HR ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
Sales Administration & Other
Guarantees that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
Responsible for ensuring compliance with the procedures and requirements defined within the company making sure that all sales activities are properly processed according to the company’s defined procedures
Ensure the quality of the boutique in coordination with the Retail Ops and HO: monitoring maintenance services, renovations, extensions, minor works, and reviewing the zoning
Always keeps up the Hermès boutique in excellent states by work hand in hand with local maintenance in charge partners
Requirements & Capabilities:
Tertiary educated with at least 4 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
Strong business sales sense with solid analytical skills
Excellent presentation skills and interpersonal skills
Exemplary conduct (application of procedures, on-site presence, attitude, presentation, etc.)
Strong ethics and integrity
Ability to lead, guide and drive performance and client experience
Sense of service and hospitality, responsiveness, proactivity
A taste for diverse interactions and collaborative work
Excellent spoken and written English
Hands-on computer knowledge of MS office
Return to Search
