Verified Job
Customer Support / TeleCaller
Sr. Insurance Associate
Customer Support / TeleCaller
#656699
Remote / WFH
Job Description
Full job description
Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
24-Nov-2026
Job ID
13897
Description and Requirements
Position Summary
Basic Function
Initiating Broker/GA/TPA, Add/Change/Remove request submitted by the group customer, sales service team and resolving the related queries/escalations for assigned brokers/GA/TPA of varying complexity.
Meets quality and customer service expectation levels set by the organization guidelines.
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions
Review the request and update the broker information post validation.
Prepare the broker commission statement and share the details over email.
Review the return cheques and statement & identify the potential reason for return.
Partnering with different stakeholders and resolve broker compensation related queries/escalations received from various departments/stakeholders through emails.
Implement corrective actions as needed.
Knowledge, Skills and Abilities
Education
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education
Experience
Professional with 2-3 years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance
Knowledge and skills (general and technical)
Knowledge of Insurance principles in relation to the US Insurance industry
Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
Exposure to multiple mainframe and web systems
Good analytical skills with an ability to research & take decision to resolve problems in processing.
Strong organizational skills
Good communication skills both written & Verbal.
Demonstrate ability to work independently and in a team environment.
Self-disciplined and results oriented.
Ability to multitask.
Must be opened to working in shifts.
Other Requirements (licenses, certifications, specialized training – if required)
Good computer navigation skills
Good knowledge of complete MS Office suite
Working Relationships
Internal Contacts
(And purpose of relationship):
AM/TL for the purpose of reporting performance and seeking feedback and support as well as new hire resource performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
External Contacts
(And purpose of relationship) – If Applicable
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work-related issues and escalated transactions.
Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
24-Nov-2026
Job ID
13897
Description and Requirements
Position Summary
Basic Function
Initiating Broker/GA/TPA, Add/Change/Remove request submitted by the group customer, sales service team and resolving the related queries/escalations for assigned brokers/GA/TPA of varying complexity.
Meets quality and customer service expectation levels set by the organization guidelines.
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions
Review the request and update the broker information post validation.
Prepare the broker commission statement and share the details over email.
Review the return cheques and statement & identify the potential reason for return.
Partnering with different stakeholders and resolve broker compensation related queries/escalations received from various departments/stakeholders through emails.
Implement corrective actions as needed.
Knowledge, Skills and Abilities
Education
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education
Experience
Professional with 2-3 years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance
Knowledge and skills (general and technical)
Knowledge of Insurance principles in relation to the US Insurance industry
Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
Exposure to multiple mainframe and web systems
Good analytical skills with an ability to research & take decision to resolve problems in processing.
Strong organizational skills
Good communication skills both written & Verbal.
Demonstrate ability to work independently and in a team environment.
Self-disciplined and results oriented.
Ability to multitask.
Must be opened to working in shifts.
Other Requirements (licenses, certifications, specialized training – if required)
Good computer navigation skills
Good knowledge of complete MS Office suite
Working Relationships
Internal Contacts
(And purpose of relationship):
AM/TL for the purpose of reporting performance and seeking feedback and support as well as new hire resource performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
External Contacts
(And purpose of relationship) – If Applicable
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work-related issues and escalated transactions.
